Banks of India and Bank

pop the question Report On leaf node SATISFACTION CORPORATE GUIDE FACULTY GUIDE Mr. Ravi Parmar Mr. Rajnish m every(prenominal)ick Relationship carriage Submitted in Partial Fulfillment of the requirement of Post Graduate lambskin in answerment Submitted By Ankur Singh PGDM-III, Semester Batch- 2008-10 Roll no. 014908005 Centre for attention technology Knowledge Park I Gr. Noida AcknowledgementsIf words atomic number 18 considered to be signs of gratitude then let these words Convey the very same My existent gratitude to ICICI BANK for providing me with an opportunity to mold with BANK and gravid necessary directions on doing this understand to the best of my abilities. I am highly indebted to Mr. Remay Verma, s nerveoff Manager and Mr. Ravi Parmar (RM) partnership project guide, who has provided me with the necessary in take a shitation and excessively for the project prolonged out to me in the experimental conditioninus of this report and his valu adequate hin t and comments on bringing out this report in the best counsel possible. I to a fault thank Prof.Anant Jyoti,(HOD of PGDM), who has sincerely supported me with the valuable insights into the completion of this project. I am g treadful to tout ensemble faculty members of C-Mat and my friends who gestate dished me in the successful completion of this project. CONTENTS Sr. No. Subject c over Page No. 1 Acknowledgements 2 2 executive compend 4 3 My Project Objective 7 4 argoting body structure in India 8 5 Introduction 9 6 bill of blasphemeing in India 10 7 rely In India 17 8 F dissemble Files of affirms in India 19 9 Indian lodgeing Industries 26 10 ICICI wedge 28 11 ICICI Group 33 2 Technology dod in ICICI bevel 39 13 harvest-feast and client portions 41 11 Product 44 14 SWOT abstract 55 15 Research Methodology 57 16 participation Efforts To Ensure Customer Satis positionion 59 17 Data digest 69 18 Comparison With SBI 79 19 SWOT Analysis(comparative) 87 2 0 Questionnaire 93 21 Finding 98 22 proposition 99 23 Conclusion 102 24 Bibliography 103 EXECUTIVE SUMMARY hugger-mugger swearing is a concept which is unex adenylic acidled and degraded emerging in the being of hopeing w present changes defend start a necessity in crop for trusts to pass away n this competitive environment vis-a-vis non only when from the universe and semi sequestered bea coasts barely as well as from the outside(prenominal) vernaculars. The intent of the query is to explore the various proceedss, which a nonpublic situateer deals into and the systematic process convoluted to match client requirements with the right kind of product. Through this research wholeness of the main objectives is to explore the reason why approximately of the lingos argon injecting clandestine coasting as condescension profile to their set of returns religious offerings. Though private affirming evolved in late 80s in Asia, in India its not m ore than 5 age old.ICICI started it in Aug 2002 and since then it has been a notable success. Today in that location argon enormous solutions to cater client needs but what suits best to a client is where private down payment fiscal institutioning fits in. Every client forget direct different needs, liking and preferences. So a customized portfolio for every(prenominal) client is the need of the day. This research will highlight more on the product portfolio of ICICI toffee-nosed buzzwording, how they have changed or groundbreakingly structured to be sweet and competitive. Research objective 1. To draw the comparative analysis of ICICI BANK Ltd with SBI and so forth 2.To identify the study attributes of client gratification. 3. To study node perception to the highest degree ICICI BANK Ltd. 4. To identify and study the various ways of ensuring customer satisfaction adopted by ICICI BANK Vs HDFC & ampere SBI. &8212&8212&8212&8212&8212&8212&8212&8212&8212&8212&8212&821 2&8212&8212&8212&8212- BANKING STRUCTURE IN INDIA schedule jackpotts in India (A) plan technical argots popular heavens swears Private field believes Foreign bounds in India Regional Rural dep mavin (28) (27) (29) (102) * issueized till * modern(prenominal) Public field bevels (IDBI) * SBI and its Associates * Old Private fixs * New Private avers B) Scheduled cooperative fixs Scheduled Urban Cooperative m stary boxs (55) Scheduled cite Cooperative coasts (31) Here we more concerned rough private sphere of influence deposes and emulation among them. Today, there argon 27 private atomic number 18a tills in the cussing empyrean 19 old private sector brinks and 8 new private sector banks. These new banks have brought in state-of-the-art technology and sharply marketed their products. The Public sector banks ar facing a stiff contest from the new private sector banks.The banks which have been setup in the nineties under the guidelines of the Naras imham Committee are referred to as NEW PRIVATE sector BANKS. launch The banking office will navigate by all the aspects of the m sensationy boxing arrangement in India. It will discuss upon the matters with the birth of the banking concept in the dry land to new players adding their names in the industry in coming fewer socio-economic severalises. The banker of all banks, Reserve swan of India (RBI), the Indian intrusts Association (IBA) and top 20 banks equivalent IDBI, HSBC, ICICI, ABN AMRO, etc. as been well defined under lead separate heads with unmatchable page dedicated to each bank. However, in the introduction part of the faultless banking cosmos, the past has been well explained under iii different heads namely * History of jargoning in India * nationalization of vernaculars in India * Scheduled mer bathroomtile avers in India The starting seasonborn deals with the history part since the dawn of banking system in India. regime took major step in the 1969 to put the banking sector into systems and it nationalized 14 private banks in the menti unrivaledd year. This has been elaborated in studyization Banks in India.The in the end but not the least explains slightly the plan and un plan banks in India. Section 42 (6) (a) of RBI Act 1934 lays down the condition of scheduled mer abidetile banks. The descriptions a abundant with a list of scheduled technical banks are given on this page. * HISTORY OF BANKING IN INDIA Without a sound and impelling banking system in India it stoogenot have a healthy economy. The banking system of India should not only be hassle barren but it should be able to meet new challenges posed by the technology and both any(prenominal) new(prenominal) external and internal factors.For the past three decades Indias banking system has several not bad(p) achievements to its credit. The near striking is its extensive reach. It is no longer confined to only metropolitans or cosmopolitans in India. In fact, Indian banking system has reached even to the hostile corners of the country. This is one of the main reasons of Indias appendage process. The governments regular policy for Indian bank since 1969 has paid rich dividends with the nationalization of 14 major private banks of India.Not long ago, an consider holder had to wait for hours at the bank counters for getting a draft or for withdrawing his own coin. Today, he has a choice. Gone are days when the most in force(p) bank manoeuvrered money from one severalize to other in two days. Now it is simple as mo messaging or dial a pizza. Money have deform the order of the day. The first bank in India, though conservative, was naturalized in 1786. From 1786 till today, the journey of Indian Banking System can be nonintegrated into three distinct courses. They are as mentioned below * Early phase from 1786 to 1969 of Indian Banks topicization of Indian Banks and up to 1991 prior to Indian banking sector remediates. * New phase of Indian Banking System with the advent of Indian monetary Banking Sector Reforms aft(prenominal) 1991. To coiffure this write-up more explanatory, I prefix the scenario as Phase I, Phase II and Phase III. Phase I The un unique(predicate)ly distributed Bank of India was set up in the year 1786. Next came Bank of Hindustan and Bengal Bank. The East India participation schematic Bank of Bengal (1809), Bank of Bombay (1840) and Bank of Madras (1843) as independent units and called it Presidency Banks.These three banks were amalgamated in 1920 and gallant Bank of India was established which started as private shareholders banks, more often than not Europeans shareholders. In 1865 Allahabad Bank was established and first time exclusively by Indians, Punjab National Bank Ltd. was set up in 1894 with headquarters at Lahore. Between 1906 and 1913, Bank of India, primordial Bank of India, Bank of Baroda, Canara Bank, Indian Bank, and Bank of Mysore were set up. Reserve Bank of India came in 1935. During the first phase the growth was very slow and banks similarly experienced periodic failures surrounded by 1913 and 1948. in that location were approximately 1100 banks, mostly small. To streamline the public presentation and activities of commercial banks, the judicature of India came up with The Banking Companies Act, 1949 which was later changed to Banking regulation Act 1949 as per amending Act of 1965 (Act No. 23 of 1965). Reserve Bank of India was vested with extensive powers for the direction of banking in India as the rally Banking Authority. During those days public has lesser confidence in the banks. As an aftermath deposit mobilization was slow. au courant of it the savings bank facility provided by the Postal department was relatively safer.Moreover, coin were largely given to traders. Phase II administration took major steps in this Indian Banking Sector Reform after independence. In 1955, it nationalized Imperial Bank of In dia with extensive banking facilities on a large case e extraly in rustic and semi-urban areas. It formed secern Bank of India to act as the principal agent of RBI and to handle banking commitions of the spousal congenericship and subject Governments all over the country. Seven banks forming subsidiary of State Bank of India was nationalized in 1960 on nineteenth July, 1969, major process of nationalization was carried out.It was the confinement of the then Prime Minister of India, Mrs. Indira Gandhi. 14 major commercial banks in the country was nationalized. Second phase of nationalization Indian Banking Sector Reform was carried out in 1980 with seven more banks. This step brought 80% of the banking segment in India under Government ownership. The following are the steps interpreted by the Government of India to Regulate Banking Institutions in the Country * 1949 Enactment of Banking Regulation Act. * 1955 Nationalization of State Bank of India. * 1959 Nationalization of SB I subsidiaries. 1961 policy cover ext finish to deposits. * 1969 Nationalization of 14 major banks. * 1971 foundation garment of credit guarantee participation. * 1975 Creation of regional rural banks. * 1980 Nationalization of seven banks with deposits over 200 crore. after the nationalization of banks, the disseveres of the public sector bank India rose to approximately 800% in deposits and get ons took a huge jump by 11,000%. Banking in the sunshine of Government ownership gave the public implicit faith and immense confidence about the sustainability of these institutions. Phase IIIThis phase has introduced many more products and facilities in the banking sector in its reforms measure. In 1991, under the chairmanship of M Narasimham, a committee was set up by his name which operationed for the loosening of banking work outs. The country is flooded with foreign banks and their ambiance stations. Efforts are being put to give a satisfactory serve well to customers. Phone b anking and net banking is introduced. The entire system became more convenient and swift. snip is given more importance than money. The pecuniary system of India has shown a great deal of resilience.It is sheltered from any crisis triggered by any external macroeconomics cushion as other East Asian Countries suffered. This is all payable to a flexible exchange rate regime, the foreign reserves are high, the cap account is not yet fully convertible, and banks and their customers have limited foreign exchange exposure. BANKS IN INDIA In India the banks are being segregated in different groups. Each group has their own benefits and limitations in operating in India. Each has their own dedicated target market. Few of them only work in rural sector fugacious hookup others in two rural as well as urban.Many even are only provide in cities. Some are of Indian origin and some are foreign players. All these details and many more is discussed over here. The banks and its relation wit h the customers, their mode of ope ration, the names of banks under different groups and other much(prenominal) reclaimable readings are talked about. One more section has been interpreted note of is the upcoming foreign banks in India. The RBI has shown certain affair to involve more of foreign banks than the live one repennyly. This step has coat a way for few more foreign banks to start business sector in India. Major Banks in India ABN-AMRO Bank * Abu Dhabi Commercial Bank * American Express Bank * Andhra Bank * Allahabad Bank * Bank of Baroda * Bank of India * Bank of Maharastra * Bank of Punjab * Bank of Rajasthan * Bank of Ceylon * BNP Paribas Bank * Canara Bank * Catholic Syrian Bank * aboriginal Bank of India * Centurion Bank * China Trust Commercial Bank * Citi Bank * City labor union Bank * flowerpot Bank * Dena Bank * Deutsche Bank * emergence Credit Bank * Dhanalakshmi Bank * federal official Bank * HDFC Bank * HSBC ICICI Bank * IDBI Bank * Indian Bank * Ind ian abroad Bank * IndusInd Bank * ING Vysya Bank * Jammu Kashmir Bank * JPMorgan Chase Bank * Karnataka Bank * Karur Vysya Bank * Laxmi Vilas Bank * Oriental Bank of avocation * Punjab National Bank * Punjab Sind Bank * Scotia Bank * South Indian Bank * normal Chartered Bank * State Bank of India (SBI) * State Bank of Bikaner Jaipur * State Bank of Hyderabad * State Bank of Indore * State Bank of Mysore * State Bank of Saurastra * State Bank of Travancore * Syndicate Bank * Taib Bank * UCO Bank * Union Bank of India * join Bank of India * fall in Bank Of India * United occidental Bank * UTI Bank Fact Files of Banks in India The first, the oldest, the largest, the biggest, get all much(prenominal) types of informations about Banking in India in this section. The first bank in India to be given an ISO Certification Canara Bank The first bank in Northern India to get ISO 9002 certification for their selected branches Punjab and Sind Bank The first Indian bank to have been st arted solely with Indian expectant Punjab National Bank The first among the private sector banks in Kerala to become a scheduled bank in 1946 under the RBIAct South Indian Bank Indias oldest, largest and most successful commercial bank, offering the giganticst possible range of house servant, international and NRI products and operate, finished its vast intercommunicate in India and overseas State Bank of India Indias befriend largest private sector bank and is now the largest scheduled commercial bank in India The Federal Bank control Bank which started as private shareholders banks, mostly Europeans shareholders Imperial Bank of India The first Indian bank to present a branch outside India in London in 1946 and the first to open a branch in continental Europe at Paris in 1974 Bank of India, founded in 1906 in Mumbai The oldest Public Sector Bank in India having branches all over India and serving the customers for the last 132 years Allahabad Bank The first Indian commerci al bank which was entirely own and managed by Indians Central Bank of India Bank of India was founded in 1906 in Mumbai. It became the first Indian bank to open a branch outside India in London in 1946 and the first to open a branch in continental Europe at Paris in 1974. PUBLIC vault of heaven BANKS Among the Public Sector Banks in India, United Bank of India is one of the 14 major banks, which were nationalized on July 19, 1969. Its predecessor, in the Public Sector Banks, the United Bank of India Ltd. , was formed in 1950 with the amalgamation of four banks viz. Camilla Banking Corporation Ltd. (1914), Bengal Central Bank Ltd. (1918), Camilla Union Bank Ltd. (1922) and Hooghly Bank Ltd. (1932).Oriental Bank of Commerce (OBC), Government of India Undertaking offers Domestic, NRI and Commercial banking operate. OBC is implementing a GRAMEEN PROJECT in Dehradun regularize (UP) and Hanumangarh District (Rajasthan) disbursing small loans. This Public Sector Bank India has implem ented 14 school principal action plan for strengthening of credit slant to women and has designated 5 branches as circumscribedized branches for women entrepreneurs. The following are the list of Public Sector Banks in India * Allahabad Bank * Andhra Bank * Bank of Baroda * Bank of India * Bank of Maharastra * Canara Bank * Central Bank of India * Corporation Bank * Dena Bank * Indian Bank * Indian oversea Bank * Oriental Bank of Commerce Punjab Sind Bank * Punjab National Bank * Syndicate Bank * UCO Bank * Union Bank of India * United Bank of India * Vijaya Bank List of State Bank of India and its subsidiary, a Public Sector Banks * State Bank of India * State Bank of Bikaner Jaipur * State Bank of Hyderabad * State Bank of Indore * State Bank of Mysore * State Bank of Saurastra * State Bank of Travancore PRIVATE SECTOR BANKS Private banking in India was practiced since the opening of banking system in India. The first private bank in India to be set up in Private Sector Bank s in India was IndusInd Bank. It is one of the fastest growing Bank Private Sector Banks in India.IDBI ranks the tenth largest study bank in the world as Private Banks in India and has promoted world class institutions in India. The first Private Bank in India to receive an in principle approval from the Reserve Bank of India was lodgment Development pay Corporation modified, to set up a bank in the private sector banks in India as part of the RBIs liberalization of the Indian Banking Industry. It was in unifiedd in August 1994 as HDFC Bank curb with registered office in Mumbai and commenced mathematical operations as Scheduled Commercial Bank in January 1995. ING Vysya, yet another Private Bank of India was in somaticd in the year 1930. Bangalore has a pride of place for having the first branch extraction in the year 1934.With successive years of patronage and constantly backdrop new standards in banking, ING Vysya Bank has many credits to its account. List of Private Bank s in India * Bank of Punjab * Bank of Rajasthan * Catholic Syrian Bank * Centurion Bank * City Union Bank * Dhanalakshmi Bank * Development Credit Bank * Federal Bank * HDFC Bank * ICICI Bank * IDBI Bank * IndusInd Bank * ING Vysya Bank * Jammu & Kashmir Bank * Karnataka Bank * Karur Vysya Bank * Laxmi Vilas Bank * South Indian Bank * United westerly Bank INDIAN BANKING INDUSTRY The Indian banking market is growing at an surprise rate, with Assets expected to reach US$1 trillion by 2010.An expanding economy, spirit class, and technological innovations are all contributing to this growth. The countrys middle class accounts for over 320 million People. In correlation with the growth of the economy, rising income levels, increased standard of living, and affordability of banking products are promising factors for continued expansion. The Indian banking market is growing at an astonishing rate, with Assets expected to reach US$1 trillion by 2010. An expanding economy, middle cla ss, and technological innovations are all contributing to this growth. The Indian banking Industry is in the middle of an IT revolution, Focusing on the expansion of retail and rural banking.Players are becoming increasingly customer centric in their approach, which has resulted in innovative methods of offering new banking products and pull in. Banks are now realizing the importance of being a big player and are beginning to focus their attention on mergers and acquisitions to take religious redevelopment of economies of scale and/or comply with Basel II regulation. Indian banking industry pluss are expected to reach US$1 trillion by 2010 and are poised to receive a greater selection of foreign capital, phrases Prathima Rajan, analyst in Celents banking group and author of the report. The banking industry should focus on having a small number of large players that can argue globally rather than having a large number of fragmented players. cause Private, BSE & NSE, N YSE Founded 1955 (as Industrial credit and aimment corporation of India) Headquarters ICICI Bank Ltd. , ICICI Bank Towers, Bandra Kurla Mumbai, India Key race N Vaghul, K. V. Kamath, Chanda Kochhar, V Vaidyanathan, Madhabi Puri Industry Banking amends Capital gullets and allied industries Products Loans, Credit Cards, Savings, Investment vehicles, redress etc. Revenue USD 5. 79 cardinal rile sense assets Rs. 3,997. 95 gazillion (US$ 100 billion) at March 31, 2008. Overview ICICI Bank (formerly Industrial Credit and Investment Corporation of India).ICICI throttle was established in 1955 by the World Bank, the Government of India and the Indian Industry, for the promotion of industrial development in India by giving project and corporate finance to the industries in India. ICICI Bank has grown from a development bank to a fiscal conglomerate and has become one of the largest public financial institutions in India. ICICI Bank has financed all the major sectors of the eco nomy, masking piece 6,848 companies and 16,851 projects. As of March 31, 2000, ICICI had disbursed a integrality of Rs. 1,13,070 crores, since inception. ICICI Bank Fact Files Total assets Rs. 146,214 crore (December 31, 2004) Network 530 branches ATMs Over 1,880 Abroad Subsidiaries United Kingdom and Canada Abroad branches capital of Singapore and Bahrain Representative offices United States, China, United Arab Emirates, and Bangladesh and South Africa.ICICI Bank is Indias second-largest bank with entireness assets of about Rs. 2,513. 89 bn (US$ 56. 3 bn) at March 31, 2006 and profit after measure of Rs. 25. 40 bn (US$ 569 mn) for the year ended March 31, 2006 (Rs. 20. 05 bn (US$ 449 mn) for the year ended March 31, 2005). ICICI Bank has a engagement of about 614 branches and extension counters and over 2,200 ATMs. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers by dint of a variety of delivery dribbles and through and through and through its specialized subsidiaries and affiliates in the areas of investment banking, bearing and non-life redress, venture capital and asset management.ICICI Bank set up its international banking group in pecuniary 2002 to cater to the cross border needs of clients and leverage on its domestic banking strengths to offer products internationally. ICICI Bank (BSE ICICI) ( Industrial Credit and Investment Corporation of India) is Indias largest private sector bank in market capitalization and second largest boilersuit in name of assets. Bank has total assets of about USD 100 billion (at the end of March 2008), a network of over 1,491 branches, 22 regional offices and 49 regional processing centers, about 4,485 ATMs (at the end of September 2008), and 24 million customers (at the end of July 2007).ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and specialized subsid iaries and affiliates in the areas of investment banking, life and non-life policy, venture capital and asset management. (These info are dynamic. ) ICICI Bank is also the largest issuer of credit card game in India. ICICI Bank has got its equity shares listed on the cable exchanges at Kolkata and Vadodara, Mumbai and the National Stock Exchange of India Limited, and its ADRs on the New York Stock Exchange (NYSE). The Bank is expanding in overseas markets and has the largest international balance sheet among Indian banks. ICICI Bank now has wholly-owned subsidiaries, branches and examples offices in 18 countries, including an onshore unit in Mumbai.This includes wholly owned subsidiaries in Canada, Russia and the UK (the subsidiary through which the hisave savings brand is operated), offshore banking units in Bahrain and Singapore, an advisory branch in Dubai, branches in Belgium, Hong Kong and Sri Lanka, and representative offices in Bangladesh, China, Malaysia, Indonesia, Sou th Africa, Thailand, the United Arab Emirates and USA. Overseas, the Bank is targeting the NRI (Non-Resident Indian) population in particular. ICICI reported a 1. 15% rise in net profit to Rs. 1,014. 21 crore on a 1. 29% increase in total income to Rs. 9,712. 31 crore in Q2 September 2008 over Q2 September 2007. The banks live and savings account (CASA) ratio increased to 30% in 2008 from 25% in 2007.ICICI Bank presently has subsidiaries in the United Kingdom, Russia and Canada, branches in Singapore, Bahrain, Hong Kong, Sri Lanka and Dubai International Finance Center and representative offices in the United States, United Arab Emirates, China, South Africa and Bangladesh. Our UK subsidiary has established a branch in Belgium. ICICI Bank is the most valuable bank in India in terms of market capitalization. ICICI Banks equity shares are listed in India on the Bombay Stock Exchange and the National Stock Exchange of India Limited and its American Depositary Receipts (ADRs) are lis ted on the New York Stock Exchange (NYSE). ICICI Bank has formulated a Code of telephone circuit Conduct and Ethics for its coachs and employees.At June 5, 2006, ICICI Bank, with bountiful muff market capitalization of about Rs. 480. 00 billion (US$ 10. 8 billion) bedded third amongst all the companies listed on the Indian stock exchanges. ICICI Bank was in the first place promoted in 1994 by ICICI Limited, an Indian financial Institution, and was its wholly owned subsidiary. ICICIs shareholding in ICICI Bank was reduced to 46% through a public offering of shares in India in fiscal 1998, an equity offering in the form of ADRs listed on the NYSE in fiscal 2000, ICICI Banks acquisition of Bank of Madura Limited in an all-stock amalgamation in fiscal 2001, and secondary market sales by ICICI to institutional investors in fiscal 2001 and fiscal 2002.ICICI was formed in 1955 at the initiative of The World Bank, the Government of India and representatives of Indian industry. The pr incipal objective was to create a development financial institution for Providing strong suit-term and long-term project financing to Indian businesses. In the 1990s, ICICI transformed its business from a development financial institution offering only project finance to a diversified financial service group offering a wide variety of products and services, some(prenominal) directly and through a number of subsidiaries and affiliates like ICICI Bank. In 1999, ICICI become the first Indian company and the first bank or financial institution from non-Japan Asia to be listed on the NYSE.In October 2001, the Boards of music directors of ICICI and ICICI Bank O.K. the merger of ICICI and two of its wholly owned retail finance subsidiaries, ICICI own(prenominal) monetary Services Limited and ICICI Capital Services Limited, with ICICI Bank. The merger was canonic by shareholders of ICICI and ICICI Bank in January 2002, by the High Court of Gujarat at Ahmadabad in March 2002, and by t he High Court of Judicature at Mumbai and the Reserve Bank of India in April 2002. Consequent to the merger, the ICICI groups financing and banking Operations, both in large quantities and retail, have been integrated in a iodin entity. Free float holding excludes all promoter holdings, strategic investments and Cross holdings among public sector entities. BUSINESS OBJECTIVES lot To be the leading provider of financial services in India and a major global bank. Mission We will leverage our people, technology, speed and financial capital to be the banker of first choice for our customers by delivering high quality, initiatory service. * Expand the frontiers of our business globally. * Play a proactive role in the full realisation of Indias potential. * maintain a healthy financial profile and diversify our earnings across businesses and geographies. * watch high standards of constitution and ethics. * Contribute positively to the various countries and markets in which we operate . * earn value for our stakeholders. * Product and Services Service and banking of ICICI bank categorized in to personal banking, business banking and NRI banking services. breast-to-face banking- Deposit in form of saving, recurring, term deposit, senior itizen deposit and children depository account are there for separate customer can also avail of their housing, automobile, farm equipment, business or personal loan escape. Personal client can also invest in mutual notes and embark in stock art through ICICI bank. Business banking Business banking services of ICICI Bank are exhaustive. Project financing, deal assessment, and land valuation are investment banking services offered to corporate clients. Global trade and gold management transaction services avail remittances and receipts across authoritative cities. Capital market and custodial services enable business houses to participate in equity trading and transfer across major stock markets of world.Customer ICICI ban k targets all segment of customer with various types of products and services. I interacted with a a lot of customers and collect their feedback on the given services of company, and feedback are positive response from all percentage point of view. Customers are beneficiary from both sides monetary as well as non monetary. The bank targets to add nigh 500,000 customers under the new scheme in the next one year and plans to offer auto loans through the new online channel in the future, ICICI Banks Executive director, V Vaidyanathan, express here. As of now, well 24 per cent of our customer transactions are happening through internet.We are primarily targeting our urban customers, who constitute well-nigh 70 per cent of our total customer-base, Vaidyanathan tell. Customers, opting for the service can also benefit from the quantum optima facility, wherein if the balance exceeds Rs 5,000, the money will automatically be transferred to a fixed deposit scheme, he said. The facility, which also enable customers to transact between an ICICI Bank account and accounts in other banks, is being offered free of cost, he said ICICI bank, presently, has above 2 crore customers. The lender opened nearly 470 branches in the last fiscal. The lender has also plans to launch SMS n Cash scheme later this week under which ICICI account holders can transfer funds to those who do not have a bank account.ICICI bank is strongly committed to protecting the privacy of its customers and has interpreted all necessary and sound measures to protect the confidentiality of the customer information and its transmittal through the world wide web and it shall not be held reasonable for disclosure of the confidential information when in accordance with this privacy inscription or in terms of the agreements, if any, with the customers. ICICI bank Endeavours to rampart and ensure the security of the information provided by the customer. ICICI bank uses 128-bit encryption, for the transmi ssion of the information, which is currently the permitted level of encryption in India.When the information provided by the customers is not inherited through this encryption, the customers system (if tack together accordingly) will display an appropriate contentedness ensuring the best level of privateness for the customers information. The customer would be required to gather with ICICI bank in order to ensure the security of the information, and it is recommended that the customers necessarily charter their passwords carefully much(prenominal) that no unauthorized glide slope is made by a third party. To make the password complex and difficult for others to guess, the customers should use faction of alphabets, numbers and special characters (like , , $ etc. ).The customers should undertake not to see to it their password to anyone or wait any written or other record of the password such that a third party could access it. * ICICI bank undertakes not to come apart th e information provided by the customers to any person, unless such action is necessary to * conform to statutory requirements or comply with legal process * Protect and keep going ICICI banks or its affiliates rights, interests or property * perform the terms and conditions of the products or services or * Act to protect the interests of ICICI bank, its affiliates, or its members, constituents or of other persons. Competitor The main antagonist of is ICICI bank is SBI because this bank is totally taken by government after this bank HDFC bank is the main disputation of ICICI bank .There are different types of segment operation semment, investment and services, demat and NRI services. The competitor from the operation segment are State Bank of India(SBI), Axis, Housing Development and Financial corporation(HDFC) etc. From the investment And service sector HDFC standard life policy corporation, Bharati Axa life redress ,Reliance Life policy Corporation, Max new work life insura nce SBI Life insurance,Life Insurance Corporation of India. In demat section India bull,Anangram,SBI,HDFC,India Infoline are the main competitor of ICICI bank. In the NRI service section the Western Union bank is the main competitor of ICICI bank.There are some other company who also compete with the ICICI bank After the SBI the HDFC bank is the main competitor of ICICI bank. HDFC Bank Ltd. is a commercial bank of India, interconnected in August 1994, after the Reserve Bank of India allowed establishing private sector banks. The Bank was promoted by the Housing Development Finance Corporation, a postmortem examination housing finance company (set up in 1977) of India. HDFC Bank has 1,500 branches and over 2,890 ATMs, in 530 cities in India, and all branches of the bank are linked on an online real-time nucleotide. As of September 30, 2008 the bank had total assets of INR 1006. 82 billion. State Bank of India is the largest bank in India.It is also, measured by the number of branc h offices and employees, the second largest bank in the world. citation needed The bank traces its subscriber line back through the Imperial Bank of India to the founding in 1806 of the Bank of Calcutta, making it the oldest commercial bank in the Indian Subcontinent. The Government of India nationalised the Imperial Bank of India in 1955, with the Reserve Bank of India taking a 60% stake, and renamed it the State Bank of India. In 2008, the Government took over the stake held by the Reserve Bank of India. SBI provides a range of banking products through its vast network in India and overseas, including products aimed at NRIs.With an asset base of $126 billion and its reach, it is a regional banking behemoth. SBI has place ferocity on reducing the huge manpower through Golden shingle schemes and computerizing its operations. The State Bank Group, with over 16000 branches , has the largest branch network in India. It has a market share among Indian commercial banks of about 20% i n deposits and meliorations, and SBI accounts for almost one-fifth of the nations loans. There are some other banks which gives challenging some how in the banking and service sectorthey are * Allahabad Bank * Andhra Bank * Bank of Baroda * Bank of India * Bank of Maharashtra * Canara Bank * Central Bank of India Corporation Bank * Dena Bank * IDBI Bank * Indian Bank * Indian Overseas Bank * Oriental Bank of Commerce * Punjab & Sind Bank * Punjab National Bank * Syndicate Bank * UCO Bank * Union Bank of India * United Bank of India * Vijaya Bank Environment An employer the bank extends a lot of confidence along with justified accountability to you. The running(a) culture is very collaborative in nature. It can be owed to the fact that the bank is highly part with a lot of overlapping and mostly distinct roles and responsibility. ICICI Bank has established itself as a one stop solution (Universal Bank) for all financial need of individuals and institutions alike.The credit for the same can be attributed to its vast network, plausibly the largest among private sector banks. This makes the life of an employee a lot easier, especially for those who face the external customers. You do not have to justify your formation, it is only the product that has to be pitched. As far as employee benefits are concerned, ICICI Bank offers a lot of financial benefits ranging from your family health insurance to your kids school donations. The organization is bleak to the needs of its employees as this quality is one of the building blocks (DNA) of the organizational culture. The organization will be giving you large flexibility to innovate and come-up with new ideas.It will also exhibit its in terms of well laid systems, processes and infrastructure. It will extend a fast track growth for those with bonzer talent at the same time offer stability to those who are able to deliver satisfactorily. Overall, I would say its a aliveness experience to work with such a behem oth organization. It might not be the best paymaster but it emphatically will impress you with its capacitance as the head master (Principal) of banking industry. there are huge competition between the eployee to achieve theo goal. BUSINESS OBJECTIVES Vision To be the leading provider of financial services in India and a major global bank. Mission We will leverage our people, technology, speed and financial capital to be the banker of first choice for our customers by delivering high quality, world-class service. * expand the frontiers of our business globally. * play a proactive role in the full realisation of Indias potential. * maintain a healthy financial profile and diversify our earnings across businesses and geographies. * maintain high standards of governance and ethics. * contribute positively to the various countries and markets in which we operate. * create value for our stakeholders. Product and Services Service and banking of ICICI bank categorized in to personal bank ing, business banking and NRI banking services.Personal banking- Deposit in form of saving, recurring, term deposit, senior citizen deposit and children depository account are there for individual customer can also avail of their housing, automobile, farm equipment, business or personal loan scheme. Personal client can also invest in mutual funds and participate in stock trading through ICICI bank. Business banking Business banking services of ICICI Bank are exhaustive. Project financing, deal assessment, and land evaluation are investment banking services offered to corporate clients. Global trade and cash management transaction services facilitate remittances and receipts across important cities. Capital market and custodial services enable business houses to participate in equity trading and transfer across major stock markets of world.CUSTOMER ICICI bank targets all segment of customer with various types of products and services. I interacted with a a lot of customers and collec t their feedback on the given services of company, and feedback are positive response from all point of view. Customers are beneficiary from both sides monetary as well as non monetary. The bank targets to add nearly 500,000 customers under the new scheme in the next one year and plans to offer auto loans through the new online channel in the future, ICICI Banks Executive film director, V Vaidyanathan, said here. As of now, nearly 24 per cent of our customer transactions are happening through internet.We are primarily targeting our urban customers, who constitute nearly 70 per cent of our total customer-base, Vaidyanathan said. Customers, opting for the service can also benefit from the quantum optima facility, wherein if the balance exceeds Rs 5,000, the money will automatically be transferred to a fixed deposit scheme, he said. The facility, which also enable customers to transact between an ICICI Bank account and accounts in other banks, is being offered free of cost, he said IC ICI bank, presently, has above 2 crore customers. The lender opened nearly 470 branches in the last fiscal. The lender has also plans to launch SMS n Cash scheme later this week under which ICICI account holders can transfer funds to those who do not have a bank account.ICICI bank is strongly committed to protecting the privacy of its customers and has taken all necessary and reasonable measures to protect the confidentiality of the customer information and its transmission through the world wide web and it shall not be held liable for disclosure of the confidential information when in accordance with this privacy consignment or in terms of the agreements, if any, with the customers. ICICI bank Endeavours to safeguard and ensure the security of the information provided by the customer. ICICI bank uses 128-bit encryption, for the transmission of the information, which is currently the permitted level of encryption in India.When the information provided by the customers is not transm itted through this encryption, the customers system (if configured accordingly) will display an appropriate message ensuring the best level of secrecy for the customers information. The customer would be required to cooperate with ICICI bank in order to ensure the security of the information, and it is recommended that the customers necessarily choose their passwords carefully such that no unauthorized access is made by a third party. To make the password complex and difficult for others to guess, the customers should use combination of alphabets, numbers and special characters (like , , $ etc. ). The customers should undertake not to disclose their password to anyone or keep any written or other record of the password such that a third party could access it. ICICI bank undertakes not to disclose the information provided by the customers to any person, unless such action is necessary to * Conform to legal requirements or comply with legal process * Protect and defend ICICI banks or its affiliates rights, interests or property * Enforce the terms and conditions of the products or services or * Act to protect the interests of ICICI bank, its affiliates, or its members, constituents or of other persons. competitor The main competitor of is ICICI bank is SBI because this bank is totally taken by government after this bank HDFC bank is the main competitor of ICICI bank . There are different types of segment operation semment, investment and services, demat and NRI services. The competitor from the operation segment are State Bank of India(SBI), Axis, Housing Development and Financial corporation(HDFC) etc.From the investment And service sector HDFC standard life insurance corporation, Bharati Axa life insurance ,Reliance Life Insurance Corporation, Max new work life insurance SBI Life insurance,Life Insurance Corporation of India. In demat section India bull,Anangram,SBI,HDFC,India Infoline are the main competitor of ICICI bank. In the NRI service section the West ern Union bank is the main competitor of ICICI bank. There are some other company who also compete with the ICICI bank After the SBI the HDFC bank is the main competitor of ICICI bank. HDFC Bank Ltd. is a commercial bank of India, incorporated in August 1994, after the Reserve Bank of India allowed establishing private sector banks.The Bank was promoted by the Housing Development Finance Corporation, a premier housing finance company (set up in 1977) of India. HDFC Bank has 1,500 branches and over 2,890 ATMs, in 530 cities in India, and all branches of the bank are linked on an online real-time basis. As of September 30, 2008 the bank had total assets of INR 1006. 82 billion. State Bank of India is the largest bank in India. It is also, measured by the number of branch offices and employees, the second largest bank in the world. citation needed The bank traces its ancestry back through the Imperial Bank of India to the founding in 1806 of the Bank of Calcutta, making it the oldest c ommercial bank in the Indian Subcontinent.The Government of India nationalised the Imperial Bank of India in 1955, with the Reserve Bank of India taking a 60% stake, and renamed it the State Bank of India. In 2008, the Government took over the stake held by the Reserve Bank of India. SBI provides a range of banking products through its vast network in India and overseas, including products aimed at NRIs. With an asset base of $126 billion and its reach, it is a regional banking behemoth. SBI has laid emphasis on reducing the huge manpower through Golden handshake schemes and computerizing its operations. The State Bank Group, with over 16000 branches , has the largest branch network in India. It has a market share among Indian commercial banks of about 20% in deposits and advances, and SBI accounts for almost one-fifth of the nations loans.There are some other banks which gives challenging some how in the banking and service sectorthey are * Allahabad Bank * Andhra Bank * Bank of Ba roda * Bank of India * Bank of Maharashtra * Canara Bank * Central Bank of India * Corporation Bank * Dena Bank * IDBI Bank * Indian Bank * Indian Overseas Bank * Oriental Bank of Commerce * Punjab & Sind Bank * Punjab National Bank * Syndicate Bank * UCO Bank * Union Bank of India * United Bank of India * Vijaya Bank ENVIRONMENT An employer the bank extends a lot of authority along with justified accountability to you. The working culture is very collaborative in nature. It can be owed to the fact that the bank is highly segmented with a lot of overlapping and mostly distinct roles and responsibility.ICICI Bank has established itself as a one stop solution (Universal Bank) for all financial need of individuals and institutions alike. The credit for the same can be attributed to its vast network, probably the largest among private sector banks. This makes the life of an employee a lot easier, especially for those who face the external customers. You do not have to justify your or ganization, it is only the product that has to be pitched. As far as employee benefits are concerned, ICICI Bank offers a lot of financial benefits ranging from your family health insurance to your kids school donations. The organization is sensitive to the needs of its employees as this quality is one of the building blocks (DNA) of the organizational culture.The organization will be giving you enough flexibility to innovate and come-up with new ideas. It will also exhibit its in terms of well laid systems, processes and infrastructure. It will extend a fast track growth for those with extraordinary talent at the same time offer stability to those who are able to deliver satisfactorily. Overall, I would say its a lifetime experience to work with such a behemoth organization. It might not be the best paymaster but it definitely will impress you with its capability as the head master (Principal) of banking industry. there are huge competition between the eployee to achieve theo goal. TECHNOLOGY ICICI use many type of advance technological software like Pinnacle 7. 0 and Pinnacle7. 016.Among from this software ICICI bank uses the e-banking, core banking, mobile banking electronic display sy ICICI Bank was using Teradata for its data warehouse. However, due to its proprietary hardware, the cost of procurement, upgrades and administration was soaring. The closed box computer architecture of Teradata enforce restrictions on scalability. Secondly, querying and loading could not happen simultaneously. Queries could only be run during business hours because the loading of data had to take place during off-business hours. This meant that the recall rate of EDW was delayed, so queries may not reflect the most current data. ICICI Bank was also dependent on Teradata for support and other activities The bank was completely tied down to that solution.These issues compelled ICICI Bank to look for more efficient and flexible solutions. The solution would have to address not only current issues, but accommodate future growth expectations and business requirements. ICICI Bank evaluated legion(predicate) data warehousing solutions in the pursuit of solving its issues, and developed a shortlist of alternatives for its migration proof-of-concept Sybase, SAS and Netezza. The primary criteria for evaluation was the price-to-performance ratio where Sybase IQ emerged the clear winner. During this loaded testing, Sybase IQ delivered faster results on independent hardware and operating systems with nominal infrastructure.Commending the improvements achieved, Amit Sethi, Joint full ecumenical Manager, ICICI bank says, What impressed us wasthat even with boilers suit lower costs, we could achieve significantly better query performanceafter implementing the Sybase enterprise warehouse solution. ICICI Infotech today launched an enterprise resource plan (ERP) solution for the small and medium enterprises. The ERP software program huntsman Advantage comes bu ndled with an HP dual processor Xeon server, illusionist 9i database, Windows 2003 server and costs about Rs 9. 90 lakh and has a 15-user license. An ERP computer software helps a manufacturer or any other business implementing it to manage all the important parts in the company such as product planning, parts purchasing, maintaining inventory and interacting with suppliers and customers.ICICI Infotech officials told a press conference here today that Orion Advantage offered a set of business practice solutions for industry segments such as engineering, auto ancillary, pharmaceuticals, chemicals and IT diffusion. Besides the cost reinforcement, the ERP package also came pre-configured. ICICI Infotech had mapped the processes specific to each industry segment into the package. Mr. Manoj Kunkalienkar, Executive managing director and President, ICICI Infotech, said that small and medium enterprises (SMEs) offered a good market and ICICI Infotech hoped to become a leading solution provider to this segment. Mr. R. K. Kanthi, Deputy General Manager, ICICI Infotech, said there was no ERP package for the SMEs that bundled the server, database and operating system right now.That was the advantage ICICI Infotech offered to SMEs as Orion Advantage came bundled and pre-configured. Besides the high cost of generic ERP packages, their implementation time as far as SMEs were concerned was also long. Orion Advantage could be installed in 45 days. ICICI Infotech had signed up six customers so far for the package and hoped to garner a 15 per cent market share of the SME segment, whose number in the country was estimated at 2. 30 lakh. Mr. K. S. Natarajan, Managing Director, Trident Pneumatics Pvt Ltd of Coimbatore, one of the companies that had installed Orion Advantage, said that the company had tried three other ERP packages, all of which had failed, before settling on Orion Advantage.Mr Kunkalienkar said that ICICI Infotech planned to move the two development centers in Chennai into a single location and double the staff strength from 300 now in the next two years. The Chennai centers were involved in research and development of Orion ERP solutions and Premia, an insurance package. ERP Systems Integration Pinnacle Software Solutions has the expertise and experience to advocate you with your enterprise systems integration. From developing your strategy, through implementation and support, we bring the right combination of resources, management skillsets, and technical know-how. We will help you successfully integrate yourattempt Resource Planning (ERP)systems into your overall business and technology infrastructure.Whether you are planning an upgrade of an existing ERP system, or a complete replacement of a legacy application and platform, we can help you improve your financial, human resources, electronic mail, and other business systems. We work with the leading ERP systems, including the latest versions of the Oracle and PeopleSoft applications ? General Ledger ? Project Costing ? Accounts Payable ? Human Resources ? Accounts Receivable ? payroll department ? Purchasing ? Benefits ? Asset focal point ? Compensation Our technology management solutions will help you migrate hardware platforms, improve network and database performance, develop or refresh policies and rocedures, and develop sound disaster recovery and backup solutions. transport contact us to learn how Pinnacle Software Solutions can help you develop solutions that fityour enterprise. ICICI prudential Life Insurance phoner Limited ICICI Prudential life Insurance Company Limited was incorporated on 20th July 2000. The authorized capital of the company is Rs. 2300 million and the paid up capital is Rs. 1500 million. The company is joint venture of ICICI (74%) and UK based company Prudential Plc (26%). The company was granted certificate of registration for carrying business, by Insurance restrictive and Development Authority on 24th November 2000.It commen ced commercial operation from 19th December 2000 and becoming a leading private sector life insurance company. The company recognizes that the driving force for accumulateing sustainable competitive advantage in this business is superior customer experience and investment cigarette the brand. The company aims to achieve this by striving to provide world class service level trough constant innovation in product, distribution channels and technology based delivery. Vision and Mission Their vision is to make ICICI Prudential Life Insurance Company the dominant new insurance company in the life insurance industry. This they hope to achieve through their commitment to excellence, focus on service, speed and innovation, and leveraging our technological expertise.The success of the organisation will be founded on its strong focus on set and clarity of purpose. These include * Understanding the needs of customers and offering them superior products and service * Building long lasting re lationships with their partners * Providing an enabling environment to foster growth and learning for their employees And above all building transparency in all our dealings. They believe that they can play a significant role in redefining and reshaping the sector. Given the quality of their parentage and the commitment of their team, they feel that tere will be no limits to their growth. Board of DirectorsThe ICICI Prudential Life Insurance Company Limited Board comprises reputed people from the finance industry both from India and abroad. Shri K. V. Kamath, Chairman Mr. Mark Tucker Smt. Lalita D. Gupte Mr. Danny Bardin Mrs. Kalpana Morparia Shri M. P. Modi Mr. John Caouette Shri S. P. Subhedar, (Alternate Director to Mr. Danny Bardin) Mr. Derek Stott, (Alternate Director to Mr. Mark Tucker) Smt. Shikha Sharma, Managing Director Management Team Ms. Shikha Sharma, Managing Director Mr. Kevin Wright, Executive Vice President Sales & Distribution Ms. Madhavi Soman, Chief Strategi c Initiatives Mr. V. Rajagopalan, Appointed mathematical statistician Mr. Sandeep Batra, Chief Financial Officer & Company Secretary Mr.Saugata Gupta, Chief Marketing & Service Mr. Shubhro J. Mitra, Chief Human Resources Corporate Office ICCI Prulife Towers, 1089, Appasahab Marathe Marg, Prabhadevi, Mumbai 400 025. name Number 022-462 1600 Website www. iciciprulife. com ICICI Lombard General Insurance Company ICICI LombardGeneral Insurance Company Limited is a 7426 joint venture between ICICI Bank Limited and Canada basedFairfax Financial HoldingsLimited. ICICI Bankis Indias second largest bank, whileFairfax Financial Holdingsis a diversified financial corporate engaged in generalinsurance,reinsurance, insurance claims management andInvestment management.Lombard Canada Ltd, a group company of Fairfax Financial Holdings Limited, is one of Canadas oldest property and casualty insurers. ICICI Lombard General Insurance Company received regulatory approvals to commence general i nsurance business in August 2000. Board Members * Mr K V Kamath, Chairman * Mr R Athappan, Director * Mr B V Bhargava, Director * Mr Dileep Choksi, Director * Mr James F Dowd, Director * Ms Lalita D Gupte, Director * Ms Kalpana Morparia, Director * Mr S Mukherji, Director * Mr Chandran Ratnaswami, Director * Mr H N Sinor, Director * Mr Sandeep Bakhshi, Managing Director & chief operating officer Audit Committee * Mr. S Mukherji, Chairman * Mr. Dileep Choksi, Director * Mr. James F Dowd, Director * Mr. H. N. Sinor, Director Investment Committee * Mr.Chandran Ratnaswami, Chairman * Ms. Kalpana Morparia, Director * Mr. Sandeep Bakhshi,, Managing Director & CEO * Mr. S Gopalakrishnan, Head Investments * Mr. Rakesh Jain, Head-Finance & Accounts * Mr. Liyaquat Khan, Appointed Actuary Board Governance Committee * Ms. Kalpana Morparia, Chairperson * Mr. Chandran Ratnaswami, Director * Mr. H. N. Sinor, Director retail Segment of ICICI Lombard General Insurance ICICI Lombards Retai l Segment consists of personal insurance products wellness, Home, Motor and displace insurances. Health Insurance ICICI Lombard is cognise to be a pioneer in introducing innovative concepts in the Indian health Insurance sector.Be it the floater concept, the critical illness cover or the tax gain policy, all these were first introduced by ICICI Lombard. It was also one of the first general insurance companies in India to have a robust online system in place for buying and renewing policies. The various plans offered by ICICI Lombard includeFamily floater Plan where one policy covers the entire family,Health Advantage overconfident where they cover OPD and dental expenses, also help save maximum tax under section 80D andCritical Illness plan a special policy covering a list of critical illnesses. They also have a basicPersonal Accident Planwhich covers against accidents. ICICI Lombard health plans also provide coverage against terrorism. Home InsuranceHome Insurance is actually one of the most neglected areas in the general insurance category. Simply, because people in general, especially in India, do not give much importance to it. However, in the recent years, due to the increase in awareness, and the great extent of rail at caused to property due to natural calamities and terrorism, it has been gaining importance. TheHome Insurance Policyoffered by ICICI Lombard covers both the structure and the contents of the house. You can opt for either of the covers or both. contrasted other policies, it also covers damage due to terrorist activities, loss of cash, public liability, temporary resettlement and others. Motor InsuranceAs Motor Insurance is mandatory in India and is governed by the Motor Tariff Act, the policies offered by various companies are more or less the same. There is not much room for innovation in this category. ICICI Lombard too offersCar InsuranceandTwo Wheeler Insurance. They are known to offer one of the best rates in the market. As the entire buying process is online and is instant, without any submission of documents or other formalities, people generally opt it for convenience. Travel Insurance Travel insurance is one of the most prominent sector of general insurance, especially overseas actuate insurance and student medical exam insurance. ICICI Lombard offers various options in both the categories.TheOverseas Travel Plansand learner Medical Plansoffered cover medical and non-medical expenses, including compensation for flights hijacked and pre existing diseases in case of emergency. They charge on a per day basis if the travel is more than 7 days. ICICI Lombard has tied up withUnited Health Groupto facilitate access to all its clinics while in U. S. The learner Medical Plansare accepted in almost universities worldwide. They also have a section in their website,University Search, where one can find specific plans for specific universities. All the above retail policies can be bought online, without any docu mentation through their websitewww. icicilombard. com. One can not only buy, but also manage and renew their insurance policies online. NRI ServicesICICI Lombard has developed insurance policies forNon-resident Indiansthat can be bought, renewed and tracked online. Parents Health Insurance covers hospitalization and medical expenses incurred by parents of the policyholder in India. For parents travelling outside India, ICICI Lombard offers a Parents Overseas Travel Insurance policy. AnNRIcan insure his children/ dependents travelling abroad to study, under the Student Medical Insurance plan. Likewise, the Home Insurance and Car Insurance schemes enables anNRIto solid his assets in India. Channels Channel is the term used for the various approaches a company uses to tap its customers.ICICI Lombard uses a multi channel approach to ensure the sales, service and other allied activities are carried out in the most telling manner. Retail The Retail channel consists of sales executves, s ales officers, brokers and agents. They are the one who are in direct contact with the customers and bring the innovative insurance solutions to their doorsteps. Online ICICI Lombard has developed a web-based system to meet all the pre and post-policy transaction. One can get quotes, buy, renew and track their policies onlin e through the website www. icicilombard. com. With the do-it-yourself architecture, the online channel is fast, convenient, easy to understand and operate. Technology ICICI use many type of advance technological software like Pinnacle 7. and Pinnacle7. 016. Among from this software ICICI bank uses the e-banking, core banking, mobile banking electronic display sy ICICI Bank was using Teradata for its data warehouse. However, due to its proprietary hardware, the cost of procurement, upgrades and administration was soaring. The closed box architecture of Teradata imposed restrictions on scalability. Secondly, querying and loading could not happen simultaneously. Qu eries could only be run during business hours because the loading of data had to take place during off-business hours. This meant that the refresh rate of EDW was delayed, so queries may not reflect the most current data.ICICI Bank was also dependent on Teradata for support and