Thursday, April 4, 2019
Implementing an Electronic Health Record System
Implementing an electronic wellness demonstrate systemImplementing Electronic wellness nature System Based on HL7 sass -Reusing the RIM copy Arche facesNancy MittalAbstractIt is difficult to exchange wellnessc be culture between antithetic healthcargon Systems. Health Level Seven is a universal standard to facilitate the intercourse between unlike health care Systems. Electronic Health Record System is a software plat plaster bandage that store affected voice health in coiffeion which maintained by hospital and medical practice. Health Level 7 quality In doion Model was examine to provide the interoperability between different Health perplexity Systems. In this reputation, we studied rough the various version of Health Level Seven standard including HL7 v2.x, HL7 v3.0, HL7 RIM. This paper focused on how the breathing structure of HL7 is purifyd by reusing the HL7 RIM classes such as Act, Role, and Entity etc each are associated with set of attributes. It explains t o alter the existing structure of HL7, need to modify the HL7 RIM because HL7 RIM mould provide the structure of HL7. This paper also explained the use of goods and services base queries are performed by the interested stakeholders like forbearings, doctors and hospitals. In this new morphological form, role based discipline is maintained in the centralize entropybase. This research fills the gap between competent and semi-skilled users and motion is performed on role base.Keywords HL7, RIM, Role, Arche eccentric persons1. IntroductionWith the continuous development of health records, maintain and exchange the information in different HealthCare dodges has become unavoidable. So, the communication between different hospitals or between different HealthCare system need to improved. Electronic Health Record is a repository of health information in a digital format about an individual patient or population managed by hospitals or medical practice that shared across different HealthCare Systems. It reduces the chances of data replication. More organizations take in EHR physicians, nurses and clinicians have greater access to patient information which helps in accurate diagnosis and complete data helps to ensure the best possible care.Electronic Health Record (EHR) system is needed to focus on two requirementsdynamic involvement of different hospitals, patients and HealthCare SystemsAnd the air of maintaining the information. banner compliant EHR provide zeal of communication and to exchange information of patients between different hospitals, doctors, HealthCare systems. Each patient has his own queries various(prenominal) to their role in the system. The query interface is designed to provide the effective knowledge among different miscellanea of patients, hospitals.Health Level SevenHeath Level Seven is a standard developing establishment accredited by ANSI (American National Standard Institute) founded in 1987. HL71 name refers the top bottom of the OSI (Open System Interconnection) layer communications protocol for the health environment. HL7 specifies a number of various standards health information and also provide communication between different HealthCare System.Standard are the set of rules that allow information to be shared in standardized and reliable manner.HL7 communicate standardThere are two main HL7 messaging standard HL7 v2.x and HL7 v3.0.HL7 v2.x is also called as pipe hat. This standard provides the interoperability specification for health and medical transaction. HL7 v2.x message format are in human readable ASCII and non XML encoding syntax. It supports administrative, logistical, financial as well as clinical messages.HL7 v3.0 provides the interoperability specification for health and medical transaction based on RIM (Reference discipline Model). HL7 v3.0 message format based on XML encoding syntax and also on HDF (formal methodology) and object oriented principle. It supports only clinical data. M ovement from HL7 v2 to HL7 v3 is that v3 would be model driven methodology means v3 standard support healthcare workflows through with(predicate) modelling the end result maximize employ and increase consistency in HL7 specification.Another2 HL7 v2.7 supports all HealthCare department data for exchange between different HealthCare systems. It reduces the custom interface programming. But it is not plug and play and not support transaction processing feature.Table1.Difference between HL7 v2.x and HL7 v3.0HL7 RIM3 (Reference learning Model)The HL7 Reference Information Model provides the structural information of HL7 in the form of information classes. HL7 RIM is an object oriented model to make compatible the HL7 specification interoperability to all domains. It is important part of the HL7 v3.0 development model. It increases precision and reducing execution costs. HL7 RIM is based on UML (Unified Modelling Language).Reference information model has five components Subject scene of action (major part of am model), class (about which information is collected), Relationship (relation between classes), attribute (information about class), and data type (specification of the format of an attribute).RIM has six main important classesAct- It represents actions that are executed by entity.Entity These are the visible things that take part in health care.Role Role that entity plays as they participate in health careParticipation It represent context for an act such as who perform, for whom and where.ActRelationship It represents the relationship between actions.RoleLink It represents the relationship between roles.2. Related WorkElectronic health record system based on health level seven, and HL7 used to provide the communication between different HealthCare systems, most of the research studies fork out perplexing which is further discussed in this paper review.Tung Tran, Hwa-Sun Kim1 studied the research on,A Development of HL7 Middleware for aesculapian Devi ce Communication to developed HL7 compliant middleware. Researcher used HL7 as a middleware to facilitate data transfer to information system in hospitals. Middleware has capability of receiving data from monitoring device and converting into HL7 data type format. It receive raw data from medical devices and convert to HL7 data and passed to HIS based on HL7 interface engine.Li-Fan Ko, Jen-Chiun Lin, Chi-Huang Chen, Jie-Sheng Chang, Faipei Lai2 conclude the research on,HL7 Middleware Framework for Healthcare Information System. Researchers introduce HL7 and web services standard into framework which is essentially Service Oriented Architecture (SOA). HL7 directly transmitted data over transport layer protocol TCP/IP for small application HL7 message over TCP are simple and simple to accomplish for larger application, system become complex and attacker increases. This research solved that problem by introducing web services which provide interoperation between software systems.Je nnifer Munnelly3 in his research flying field on, HL7 Healthcare Information Management Using Aspect-Oriented Programming focused the change in application department without the requirement modification into complete structure by using HL7.Researcher suggested introduce HL7 functionality into exiting application without any modification through AOP.Wooshik Kim4 studied the research on, desegregation of IEEE 1451 and HL7 Exchanging Information for Patients Sensor selective information arrayed the IEEE 1451 concerned with smart transducer and having plug play capabilities. Patients break sensors that measure the patients status in real time and transmitted these data to inappropriate sites such as hospital. HL7 swallowed this kind of data and interpreted with various online sensor data.Pasquale De Meo5 studied on, Integration of the HL7 Standard in a Multiagent System to Support Personalized Access to e-Health Services. In this paper, he presented a system which has multi agen ts to maintain patients in seek of health related services in e-health care by using various algorithms PPB, DS-PPB, AB. This proposed system increases the quality service and effectiveness.Maqbool Hussain6 concluded his research on, Healthcare Applications Interoperability through implementation of HL7 Web Service Basic Profile studied all phases of web service component that implement HL7 Web Service Basic Profile. It is branch of the transportation subsystem progressed at NUST School of Electrical Engineering and computing machine Science, Pakistan.Naeem Khalid Janjua7 in research study presented work on, Digital Health Care Ecosystem SOA Compliant HL7 based Health Care Information Interchange and proposed Service Oriented Architecture (SOA) based HL7 system design for patient information and showed the translation from HL7 V2 to V3 and subprogram between database and user query.Sara Gaion8 researched on, Design of a Domain Model for clinical Engineering within the HL7 Referen ce Information Model. This paper develop a DIM (Domain Information Model) by providing the HL7 RIM to clinical engineering in a particular domain. This paper represent clinical engineering information in the HL7 RIM (Reference Information Model) with the reason of developing a HL7 v3 RIM model based on DIM (Domain Information Model) dedicated to CE(Clinical Engineering) by reuse of standard healthcare information models and show the process of repairing and maintenance of device used in hospital.N.A. Mamani Macedo9 studied the research on, Electronic Health Record Comparative Analysis of HL7 and Open EHR Approaches. This paper showed the comparison between HL7 and openEHR to automatism a Patients Record in any hospital which adopted HL7 and OpenEHR. The method includes analyzing each way, defining some criteria of evaluation, design a comparative chart.3. Design modelThe work is defined with the specification of the hospital and the relative attributes and the functional specificati on. It defines the role and requirement to specify the functional dependencies and its requirements. The role is defined for all the interested patients and hospitals and all interested users are connected to it along with their specified roles. The hospital is responsible for the information updating as well as to generate the query that queried by patients to obtain the information access about the patient, disease or diagnose. know information is defined in the form of centralized repository. Model is in the form of a query interface in which the communication to the system and different hospitals maintain the information in different way so that the mapping is required between the query set and the hospitals. To establish this mapping, the structural constructs for the system are defined so that the functional based information transition will be take place. locomote in implementation modelFirst step is role identification and analysis Users in this system are patients and hosp itals(health organization). Role is defined for all the interested users ,patients and hospitals and they are coonnected to it along with their hospitals.Second step is role specific query generation Hospitals is reasponsible for the information updating as wel as to generate the query that queried by patients to obtain the information access about the patient,disease and diagnose.Third step is query filteration and mapping done by RIM model Complete information is defined in the form of centralized dataset.Model in the form of query interface in which the communication to the system and diff hospitals maintain the information in diff way. So that mapping is required between query set and hospitals.Last step query result are extraced.4. closureIn changing the structure of HL7 and increasing the reusability over existing HL7 RIM model by reuse the RIM model archetypes. HL7 standard facilitate to exchange and sharing the healthcare information among different hospitals or in between different healthcare systems. We concluded that we extract the existing HL7 RIM model and improve the reusability over existing model by reusing the classes of RIM model and implement the user interface to accept request from different users and process the role base Queries.References1 Health Level Seven (HL7), http//www.hl7.org.2 Explorative study of healthcare data Interchange standards3http//www.openhre.org/local/rim202/rim.htmActs-sbj1 Tung, Kim, Cho, A Development of HL7 Middleware for Medical Device Communication, one-fifth multinational Conference on Software Engineering Research, Management and Applications2 Li-Fan Ko, Jen-Chiun Lin, Chi-Huang Chen, Jie-Sheng Chang, Faipei Lai, HL7 Middleware Framework for Healthcare Information System. Basically framework is service oriented architecture (SOA).3 Jennifer Munnelly, HL7 Healthcare Information Management Using Aspect-Oriented Programming, International Symposium on Computer-Based Medical Systems, pp 1 420094 Wooshik Kim, I ntegration of IEEE 1451 and HL7 Exchanging Information for Patients Sensor Data, J Med Syst, pp 10331041, 20105 Pasquale De Meo, Integration of the HL7 Standard in a Multiagent System to Support Personalized Access to e-Health Services, IEEE Transactions on Knowledge and Data Engineering, pp 1244 1260, 20116 Maqbool Hussain, Healthcare Applications Interoperability through Implementation of HL7 Web Service Basic Profile, Sixth International Conference on Information Technology New Generations, pp 308 313200977 Naeem Khalid Janjua, Digital Health Care Ecosystem SOA Compliant HL7 based Health Care Information Interchange, 3rd IEEE International Conference on Digital Ecosystems and Technologies, pp 329 334, 20098 8 Sara Gaion, Design of a Domain Model for Clinical Engineering within the HL7 Reference Information Model, IEEE Workshop on Health Care Management, pp 1 6 , 20109 N.A. Mamani Macedo, Electronic Health Record Comparative Analysis of HL7 and Open EHR Approaches, Pan America n Health Care Exchange, pp 105 110, 2010
Talent Attraction And Retention In Employee Branding Management Essay
endowment Attraction And Retention In Employee Branding Management EssayEmployer brand is one of the most signifi mucklet developments in recent times. Organisations be increasingly recognising that most brand promises are delivered by nation not products. Many studies have shown the gap between an average and a blow over performer has widened than invariably before, and in a downturn, productivity and results matter even more. Having motivated and talented employees can make the difference between business success and failure.Simon Borrow is acknowledged as the creator of the line employer brand as early as 1990 (Thorne K., 2004). agree to Ulrich D., 1997, employer stigmatisation focuses on how the company is seen by accredited and potential employees with the aim of winning the war on talent. Moreover, Employer Branding helps in recruitment, computer storage and in sightly an employer of prime(prenominal). It sets up the anomalousness of the firm as an employer. It la bels the firms principles, systems, strategies and behaviors towards the objectives of attracting, and retaining the firms endureing and potential talent employees. Additionally, in a repulse grocery store where applicants, more than ever before, are smart consumers constantly assessing the value and rewards of their employment experience, its becoming critical for organisations to communicate and grocery store their strengths and image as an employer of choice for a warring advantage.3.1 Talent attraction and retentionFigure 1 Talent attraction and retention modelAttraction material is often the offshoot prefigure of contact with nominees and so it must resonate immediately with the target audience. Uday Chawla, Managing Partner, Transearch, It is an entire process wherein attracting happens first, which should ideally be followed by retention. If we are able to attract talent but fail to retain them, accordingly the entire process of attracting goes to a waste. Attractin g and retaining are inter-dependant. Failure in one area affects the other. One cannot exist without the other.3.1.1 Talent charge. agree to SHRM India (2008), in an word titled Corporate Indian companies Forging New Talent Pipelines and creative career Pathways, in the banking and financial services industry, talent is considered to be premium.Talent pick offment has been risque on the agenda of HR professionals in the UK over the past few years. TM is a multi-faced fancy that has been championed by HR practitioners, fueled by the war for talent and built on the foundation of strategical HRM. . Since 1997, TM has become increasingly popular when the consultancy firm Mckinsey exposed the war for talent as a critical driver of corporate surgical operation, (Chambers, 1998). The starting point of TM is people, namely talents as mentioned in the article Is talent management just old wines in new bottles? A case of multinational companies in Beijing by Xin Chuai et al (2008). Tal ent is defined as individuals who have the capability to make a significant difference to the current and future performance of the company Morton (2004, p.6).CIPD defines talent management as the doctrinal attraction, identification, development, engagement/retention and deployment of those individuals with high potential who are of geticular value to an organisation. On the other hand, Duttagupta (2005) asserts that TM assures that a supply of talent is available to align the well(p) people with the even out jobs at the right time, based on strategic business objectives. Besides, Stainton (2005) supports this argument by claiming that TM is concerned with having the right roles in the right environment with the right manager to enable maximum performance. For example, The Royal Bank of Scotland (RBS) is currently qualification the move from succession planning to what it describes as action-oriented talent management. They see this as a more gas and holistic purpose when it comes to getting the right person, in the right place, at the right time.Talent management can also be used to enhance an organisations image and supports employer branding in the labour market as well as providing a means of enhancing employee engagement to improve retention.3.1.2 Talent management exampleIn order for Commercial banks to gain competitive advantage they need to develop a strategic approach to talent management that suits their business and gets the best from their people. Talent management can also fall in to other strategic objectives, including firstly building a high performance study, secondly encouraging a learning organisation and lastly adding value to the employer of choice and branding agenda.In an article titled A model for talent management in real estate. Deborah R. Phillips et al (2009), proposed a talent management framework for industry practitioners. The framework consists of quin key elements attracting, selecting, engaging, growth and retain ing employees.Firstly, an organisation have to be creative when developing a recruitment strategy and should adopt modern methods of recruiting such as interactive networking sites, open home plate events, referral programs, internships, and online job boards. Secondly, it is becoming more common to include an objective measure of performance, such as psychological assessment, in combination with other recruitment dents in order to improve a companys chances of matching the right person to the job.Thirdly, engaged employees are not difficult to spot in an organisation. They are get outing to go the extra mile to help the customer (Gostick and Elton, 2007). When HR managers measure their own organisations engagement, they immediately want to check ways to improve engagement among all ranks. On their side, Gostick and Elton (2007) report that employees will stay where there is a quality relationship with his or her manager opportunities for personal growth and professional develop ment work-life balance, a touch sensation of making a difference meaningful work and adequate training. Additionally, employee retention is closely linked to an organisations performance management system. Performance management systems should also address how the different generations in the workplace view feedback and the drivers of employee retention.Therefore, the five strategies recommended in the proposed talent management framework measure performance on all sides. It is very effortless to recognise the problem and apply the framework but the toughest part lies in the execution.3.2 Employer of choiceAs the market for well-qualified and experienced job applicants becomes more competitive and with more people credibly to change jobs than they ever have been, employers are becoming increasing aware of the need to manage the image of their organisations that applicants receive. The phrase employer of choice is becoming increasingly common among employers trying to attract new people, and retain key staff.Another point is that the image the organisation creates as an employer and potential employer seems to be recognised as a competitive differentiator in the same way as customer perception has also been held to be. For example, Baver and Aimen-Smith (1996) found that graduates were more likely to apply to organisations that strongly articulate their environmental policies in their recruitment literature, regardless of whether they consider themselves particularly pro-environmental. Moreover, it is serious to recognise, as shown in research by Gatewood et al (1993), that the image of an organisation or company will be perceived differently by different people. This suggests that it is particularly important to present a clear, unchanging and credible image of organisation to potential applicants.Finally, Employer of choice in recognising the importance of talent as a source of competitive advantage, are looking to win talent by tailoring employment in demnity to capture the dynamism of the modern era (Ashton et al, 2002). Typical measures might include package of initiatives such as offering career development opportunities, providing challenging, inspiring, enjoyable and flexible work, providing progressive benefits, paying attention to healthy workplace practices, improving incentives and encouraging participation and open communication (CLC,2000 Hewitt Associates, 2000lowe 2001a)Based on a fact stable gear from the Australian Bankers association Inc, the Australian banking industry aims to be an employer of choice and individual banks have adopted people management frameworks aimed at ensuring that employees maintain a healthy balance between work/life balance, back up by specific policies such as working partly from homethe make-up of the workforce is adjust over time with the broader Australian community and reflectsdiversity, including self-identified disability and ethnicity.3.2.1 Employer of choice strategiesThe global vice president of recruitment for Philips, Jo Pieters, says it is important to include and measure both internal and away elements of an employer branding exercise and also distributively and every employee should act as an ambassador of your brand and that requires a strong and recognised internal and external employee value proposition,One of the most familiar tools of employer branding is employer advertising where organisations use advertising to promote the unique employment proposition they offer potential recruits (Ewing et al., 2002). While advertising is a well accepted tool of employer branding, the employment brand itself encompasses the organisations values, systems, policies and behaviours toward the objectives of attracting, motivating, aligning and retaining the organisations current and potential employees (Gunasekara, 2002).3.3 Branding conceptsBranding has always been an important part of every companys marketing and advertising campaigns. Branding is an ongoing process where all the tangible and intangible elements that render a companys image and reputation are organised and communicated. A brand is a symbol that encapsulates that many an(prenominal) associations that are made with a name (Gardner and Levy, 1995) and many things can be branded (Levitt, 1980) including the company itself. However, Swystun (2007) argues that a brand is a mixture of attributes, tangible and intangible, symbolised in a trademark, which if managed properly, creates value and influence (p.14).Employer branding may be the least known type of branding yet it is becoming more important to organisation. According to the conference Board report on employer branding (Conference Board, 2001) organisations have found that effective employer branding leads to competitive advantage, help employees internalise company values and assists in employee retention.3.3.1 Corporate brandingThe corporate brand provides a source of competitive advantage by legal transfer toget her the company vision, culture and values, with organisational systems and networks, to form a unique organisational value proposition for customers (Knox et al., 2000 Hatch and Schultz, 2003).Moroko and Uncles (2008) contend that consumer, corporate and employer branding share similar characteristics that is, a brand has to be noticeable, relevant and resonant, and unique. Notwithstanding, similarities between corporate branding and employer branding can be observed. According to Ambler and Barrow (1996, p. 187), an employer brand is the package of functional, economic and psychological benefits provided by employment, and identified with the employing company. In addition, parkland et al (1986) categorise brands based on how they fulfill the functional, symbolic and experiential needs.3.3 2Employer brandingEmployment branding is the process of placing an image of being a great place to work in the mind of targeted candidate pool. Employer branding is similar to the concepts of e mployer of choice (Fox, 2003). The link between employer branding and employer of choice has been stated by Harrison Kim (2005) self-made employer branding is built on the employers ability to deliver on its promise and when this happens the organisation becomes an employer of choice.According to Martin et al, (2005) the concept was first discussed by marketing academics and after some delay, by a lagging interest from HR academics. In todays knowledge driven company, all departments play a strategic role in bringing the right kind of people into the organisation. Employer branding is defined as a targeted, long-term strategy to manage the awareness and perceptions of employees and related stakeholders with regards to a particular firm (Sullivan, 2004). Furthermore, it conveys your value proposition the totality of your culture, systems, attitudes, and employee relationship along with encouraging your people to embrace and share goals for success, productivity, and satisfaction bo th on personal and professional levels
Wednesday, April 3, 2019
Tribological audit on Gears
Tribological audit on Gears Tribology has been on that point since the rise of recorded history. Tribology is the word basically derived from Greek in which tribos means rubbing. From this we clear that Tribology is the scientific study of interacting finds and of related subjects and practices. 1 The 3 cistrons that ar take ined to be a major factor in tribology atomic number 18 clangor, have a bun in the oven and lubrication. clangour is specify as the opposite force created when 2 folds be in contact. clangour terminate cause injure to the parts in contacts due to the fire up generation and this stack be studied utilise tribology. Wear is define as the irregularities cause in a egress due to the external factors. caterpillar track a machine with behaveed parts bottom of the inning invalidate the demeanor of the machine. Lubrication is delineate as the viscous liquid applied mingled with both come nears in contact for better per dead body-buildance and time-consuming life.Untitled.jpg Gears atomic number 18 means by which power is transferred from the source to the application. 2 In the parade world it has been utilize in most(prenominal) of the windup(prenominal) machines so that power cornerst wiz be transferred in an easier and suitable way. The appurtenanceing technology started at ab knocked out(p) 100 long time before and it was carried out by the Europeans in the Dark Ages to bring out the development in the accessorys. 2 As years passed by to a greater extent essential versions of wagon trains were introduced which were light freight, with mellow speed and peddles that could withstand high lodes. The paraphernalias are utilize as an measur satisfactory cistron in automobiles so that power is transmitted from the locomotive engine to the wheels to cause an increase in the speed of the vehicle. Hypoid mongers are one of the car park land peddles utilise in automobiles to do this operation. 2 Tra nsmission which is defined as dickens or more cogwheels working in tandem is used as an important principle in automobiles.In todays world many wagon trains necessitate been true and these gears are being used for variant roles. These gears sustain been been shared out into 2 such(prenominal) asExternal Gears In these causas of gears the teeth jackpot be lay down outside the cylinder or cone.Internal Gears These subjects of gears extradite teeths in the inner surface of the cylinder or cone.Spur GearsWith to each one inhering or external gears a lot of gears induce been developed for divergent purposes and these gears are explained down the stairsa) Spur gears This is one of the most common types of gear. These gears have teeth perpendicular to the face of the gear and the edge of the tooth is analogue to the axis of rotation. The disadvantage of these types of gears is that they are a little noisy at low speeds and this reduces to a minimum at high speeds. 7 b) Rack and restrain gears This type of gears consists of a rack more care a prod gear with infinite radius of curvature and a pinion gear which keeps on rotating over the rack. These types of gears are chiefly used to convert eyeshade motion into linear motion. Trains run on railway tracks based on this principle.Racks Gearsc) volute gears Helical gears are almost similar to the spur gears. The residuum is that the teeths are in a helicoids shape and are not parallel to the axis of rotation. 7 It is less(prenominal) noisy than the spur gears and is hugely used in in disseminateries. 7 Double helical gears are too used which has helical gears unplowed inversely on both sides.Helical Gears d) Worm gears These are the type of gears that consists of a concave teeth profile and this teeth is usually pursue to helical gears. It is used where power is to be transferred at 90 degrees. here skid motion is caused rather than helical motion. 7 Heavy lubricators with earnest ger minate thickness is used to prevent contact of the metals because since the teeth is small there is a dislodge in breakage of the teeth causing higher(prenominal) maintenance of the gears.Worm Gearse) Bevel gears These types of gears have conical shaped teeths. It is mainly used to connect shafts to intersecting lines. The angle amongst 2 buzzword gears force out be between 0 to 180 degrees wagering upon the purpose. Bevel gears with affect number of teeths and shafts at 90 degrees are called miter gears. Spiral argot gears excessively known as hypoid gears are used in automobiles. These gears leave alone always have shafts at 90 degrees.Bevel Gearsf) Epicyclic gears hither 2 or more external gears move inside an internal gear as shown in Fig. 8. These types of gears are mainly used in mechanical differentials.In all the types of gears above due to their contact with each another(prenominal)wise a abrasional force is created between them and due to these frictional force s it can cause bore to the gears. hither the tribological factors come into play and reduce the life cycle of the gears. This can in like manner cause the tooth of the gears to break. So lubricators have to be used to an extent to improve the life of the gears and heartys have to be used according to the kind of environment in which the gears are to be used.Materials used for making GearsGears can be made from a wide salmagundi of visibles such as wood to high steel alloys depending on the requirements. Gears in different mechanical machines needs different sensibles to deluge the meet obstacles, for longer life of the equipment and the machine and also to reduce the cost. Due to these the showing of gears pass on always depend on the accuracy level undeniable for the gears, load to be applied on the gears, speeds to which the gears will rotate, the noise limitations and the material to be used. So the cost of the gear will always depend on these factors. 2 So enchantme nt selecting materials we should consider the tribological factors that would affect the gear while its operation alike(p)* Allowable bending and Hertz stress because as the bending stress is low there is a chance for the gear to bewilder bend at higher temperatures.* Wear turn awayance as the gears and gear tooths should not get saped at higher speed of rotation of the gears.* Impact skill as the gears should not break when it is engaged with higher force with another gear.* Water and cracking resistance to resist against corrosion due to lubricant action.* Manufacturing cost to make the gears profitable* Size and weight so that the gears can be used in all machines* lubricator requirements to see that costly lubricants are not requisite to maintain the gears.* Dimensionally stalls and reliable.* Stress free mental synthesis 3Depending upon these factors, different materials are used and the details about properties of the materials and the conditions on which these ma terials are used are given down the stairs1) Plastics In the past, gears were made of wood or phenolic-resin impregnated cloth and as years passed by more light weight, low cost gears were required. With the invention of new-fangled polymers in plastics it gave more opportunities for the grooming of light weight, low cost gears. For this the most common plastics used today are acetate and nylon resins. This plastic gear reduces the cost of the gears when produced at large quantities and also is sometimes mixed with metals for longer and quieter operation of the gears. But since these acetate and nylon resins gears are limited to certain conditions such as lastingness, temperature resistance and accuracy it was required to make a different polymer for the preparedness of the gears and a different polymer called Polyamide was developed. This polyamide molded gears could resist higher temperatures and could be used in certain situations in ready of metal gears to mortify the tri bological factors but due to its higher cost for action its still not used in all situations. 22) Non-ferrous alloys Titanium is also another material that can be combined with other metals to form a gear. Also the die take out materials like zinc, aluminium, brass, bronze are also used for gears due to its high corrosion property, high strength, less machining. These non ferrous alloys can be used for making gears because it can overcome most of the tribological factors. But these metals cannot be produced at large quantities due to its high cost of production. 23) Cast iron Cast iron is used for the preparation of gears because of its low cost, machinability and moderate mechanical properties. There are 3 types of cast irons differentiated basically depending on the structure of graphite in these irons. These are gray iron, flexible iron and ductile iron. Out of these the malleable and ductile irons have good shock resisting property and are in the main used in most of the gea rs by mix it with other metals so that the gear made from this will be able to overcome most of the external factors affecting tribology. 2 4) Sintered Powder Metals These metals are used where high production is required with low cost. The appendage is simple where gun pulverize is put into the suitable high insistency die. A wide variety of selections of powders are available in this section of powdered metals. This sintered powder is also widely used in automotive industries by alive(p) forming process which was recently developed to improve the mechanical properties of gears and resist against the set up of tribology. 25) Hardened steels This is one the most comm precisely used material in all industries for the manufacture of gears. These types of materials are used based on the factors like load, time period for which the material will work, lubricants to be used and the surround conditions that affect tribology such as temperature, press and humidity. When the gears ar e to be run at moderate temperature a low alloy material will be used for the production of gear and if the work load on the gear is to be high a high alloy material will be used after berth carburizing or aspect nitriding to increase the fag strength. Of the 2 processes the case carburizing will have more distortion than the case nitriding process and would require an additional grinding process that would cause an increase in the cost of the gears. 2 Steel alloy is mostly used for the production gears more than shape steels.The materials used for gear preparation are an important factor for the preparation of gears as the working, the life of the gear, strength of the gear will all depend on the material. The material elect moldiness also be able to withstand the friction, wear down and lubrication and have to be overcome to have long lasting and strong gears. If sort out material is not chosen according to the criteria the machine can be of a complete failure and may not w ork properly. slice selecting the materials the following factors have to be consideredSurface of the gearsThe surface of gear has an important part in the life cycle of the gear as it moldiness be able to withstand friction, wear and it must be able to properly engage with other gears and deliver the goods the required power to the required output shaft. For gears the surface texture which is defined as the combinations of imperfections on a surface 11 must be liquified and the gap between two teeths must be of proper size so the the 2 teeths are engaged correctly to each other. Eventhough gears now produced are with poor geometrical perfection or quality of surface texture companies is trying punishing to produce gears with reduced surface texture by processes such as honing, lapping and super give the sacking methods.This is the opposite force caused when one body moves irrelevantly over another. The force can cause heat between the surface and can lead to the wear of the p arts. The quality of the material used and the surface roughness decides the amount of friction that would continue on the surface of gears and this inturn decides the depth of wear that would occur on gears.The different types of wears that occurs on the surface of gears are given below Adhesive wear This type of wear occurs on the tooth surface and is truly difficult to find. Here the surface of the tooth gets a quashed look due to the long hurry game play of the gears. A moderate adherent wear can also be caused on the gear surface due to variable loading of on the gear at different times. 15 The moderate adhesive wear will appear b ripe and can be seen with the naked eye 9as shown in fig. 11). Abrasive wear This type of wear occurs on gear surfaces when fine or severe dust particles are present in the lubricant used to reduce friction between the engaging gear surfaces. This type of wear is mainly seen in machines used at cement factories, road laying machines, mining machi neries and so on The abrasives can cause the surface texture of the gear to change which in turn causes the application of more lubricant to the surface for the smooth running of the machine. 15 The abrasives in the lubricant can be of 2 types and cause wear to the gear in 2 methods which are classified as kookie boodle and severe abrasion. Mild Abrasion This type of wear is caused when flabby or fine particles are present in the lubricant and this causes wear on the surface of the gear. This cause only small marks on the surface of the gear and wear increases in the longer run of the gears. 15 skanky Abrasion This type of wear is caused when large particles are present in the lubricant. It causes a larger wear in the gear and also can cause the breakdown in the machine. 15 Corrosive Abrasion This type of abrasion is caused when the chemical substances in Lubricating oil colour reacts with the surface. 15Conformity It is defined as the degree of musical arrangement between th e surfaces.1 The degree of conformity must be maximal for gears to barely engage and run for a longer period of time. Initial wear can increase the conformity between the gears. If the right amount of lubricant is added during the initial wear period the initial wear will quit by itself and increase the conformity between the gears. High conformity is found mostly between 2 flat surfaces. The utmost conformity is found between a flat surface and a ball.1Surface grain It is surface condition that depends on the material of manufacture, the way in which the material was processed, the lubricant used on the surface and the type of wear that occurs on the surface. Surface texture is an important factor for gears movement of the gears and the degree at which the gears touch each other depends on this property. Below the shows the terms that are used for defining the surface textureThe irregularities in the surface of gears must be reduced to minimum while making a gear so that the th in consider lubricant can run smoothly between gears and reduce the tribological factors between the gears. The surface finish should be smooth and must be free from sharp irregularities to increase the fatigue strength of the gear and this should be maintained throughout the gears to have a quieter operation. 3 The surface of the gear which is to be in contact with the other gear has to be of higher strength so the tooth dont get weared out easily. The precision of the gears structure should be considered for long lasting of the gears. The surface of the gears can be better using methods like polishing, heat treatment methods,Lubrication for smoother operation of gearsLubricants are a viscous fluid applied between 2 gears for cut back the heat generated between them and to lubricate the teeth to reduce the friction between the gears. The selections of lubricant have to be correct to in come in to provide high efficiency, good reliability, low maintenance and long life for the g ears. 4 by and large the gear operates in 3 modes of lubrication mainly boundary, mixed, full film and hydrodynamic lubrication. The boundary condition is attained when the gear is started or stopped. With increase in relative motion the mixed lubrication condition is obtained and with further increase in speed the gear is said to run at full film lubrication.3 If there is a lubricant between the 2 contact surfaces and it is sufficient to cling to the gears from contact then the lubrication is called as hydrodynamic lubrication. 1 The lubricant differs from the chemical formula liquid by the property of viscousness. viscousness is defined as the footmark of the fluids resistance to flow. 13 Since gears would be under high pressure and sliding it would require a medium to high grade lubricant. As the viscousness of lubricant increases the lubricant is said to be more reliable for the gears. A gear lubricant is said to have the below factors for obtaining a good performance fro m the gear* thermal and oxidative stability* thermal strength* compatibility with seal materials* protection against excessive gear and bearing wear* high-temperature total pressure protection* gear and bearing cleanliness* emulsibility characteristics* rust and corrosion protection, curiously to yellow metal components* antifoaming characteristics 5The major tribological factors of the lubricant are Viscosity It is a property of the lubricant for providing the lubrication affect to the engaging gears. The viscosity of the lubricant can protect the gear from friction. Higher the viscosity greater the protection to the gears. Additives It is a chemical substance added to oil to increase the property of oil and protect the gear against wear. Additives can protect the gear from wear and overheating. Better the additives greater will be the protection for the gear. Contamination It is the addition of an external component in the lubricant that could reduce the property of the lubrica nt. This is a disadvantage for gears. If the grime substance is large it can cause a breakdown to the gears. humiliation It is the exhausting out of some parts of the gear due to chemical reactions. This is also a disadvantage to the gears. More the degradation more the chance for the tooth to break off.The below table explains the factors affecting selection of industrial gear lubricantsFactorRequirementGearing Type* Spur and bevel* Helical and spiral bevel* Hypoid* WormLow slide, low speed damp slide, moderate to high loadingHigh slide, high loading undue sliding,moderate to high loadingLoadingHigh loaded industrial gear contains requires the use of extreme gear pressure gear lubricants.Surface finishRougher surfaces requires high viscosity oilsSmoother surfaces can use low viscosity oilsTransmitted powerAs load is increased viscosity must be increased.Gear speedThe higher the speed of the gear drive the lighter the viscosity needs to beMaterials compatibilitySome types of ext reme pressure additives can attack yellow metals like brass and bronzeTemperatureThe industrial gear lubricants viscosity must be selected based on the lowest and highest in operation(p) temperature.Types of gear lubricantsThere are lots of oil used as lubricant for gears to reduce wear,to protect against corrosion, to protect the gear against oxidization and to prevent the formation of foam between the 2 gears. 12 Inhibited oil This is a lubricant used to prevent the corrosion and foaming between the gears. 12 Extreme Pressure Oils These oils contain inhibited oils and chemically active substances and are used for modifying the friction acting between the 2 engaging gears.12 heighten oils These are oils made from steam cylinder stocks compounded with fatless additives. The purpose of this oil is also to reduce friction.12 Open gear compounds This lubricant consists of additives and is used for high, slow speed heavily loaded gears. This lubricant protects the gear teeth from dam age.12 obscenitys This is one of the commonly used lubricants. It consists thick soap contents. It can only be used on low speed gear surfaces.12Methods of lubrication Grease Lubrication This type of lubrication is used at gears with0 to 6 m/s excursive speed. It can be applied on all types of gears operating at low speeds. Excess of this lubricant can lead power deprivation and viscous drag.5 Splash Lubrication This type of lubrication is applied to gears with speed of 4 to 15 m/s tangential speed. Here the lubrication is done by running the gear through an oil bath. The lubricant is effective only from 3 m/s speed of the gear and the oil should be prevented from mixing with some other liquid or particles which could cause a damage to the gear teeth.5 Spray Lubrication This type of lubrication is applied to gears with more 12m/s of tangential operating speed. Here the oil for lubrication is sprayed through a nozzle. The nozzle should be engineered properly as there is a chance f or the oil to get deflected out of path of flow by centrifugal force or by the air that is flowing out. 5Lubricants can protect the gears from the tribological factors such as friction and wear. We know what are the types of lubricants to be used, their applications and the types of lubrication processes. It is important that we select the right amount and quality of lubricants for the gears so that they have a longer life and dont get weared out easily. Engineers are still now researching to find the lift out lubricant for gears so that defects in gears like scoring, scuffing, pitting doesnt occur at all for gears. The gear noise is also prevented to an extend by lubrication. operational Conditions for GearsOperating conditions are important tribological factors for gears as this will determine the lubricant to be used, the material to be selected for making gears. The operating conditions of gears are unyielding by the factors like load applied on the gear, the speed at which th e gear is about to rotate,relative motion between the gears, environmental condition, the product of pressure and velocity acting on the gears and the temperature on which the gear is about to work. These operating conditions which are to be considered for operation of gear are applied below1) Load Load is the determining factor for the strength of a gear which determines the material to be used for the gear production, the amount of rubbing that would occur between the gear surfaces, the whole network of surface stresses that would occur in the contact zone of the gear surfaces and the coefficient of friction that would occur between the gears. The load also influences the behaviour of a lubricant or the abrasive particles present in the lubricant which would cause an impact on the gear tooth directly. The other area where the load influence is known is at the bonding between the gears that is directly dependent on the degradation of the surface films, increase in contact area and on temperature. In fact loading has a major impact on the change, age and wear characteristics of the materials. The schematic diagram of the influence of load on the operation of gear is given in the fig. 11.the explains the stresses produced due to load applied and the effects of these substances on the element.So in order to keep the gear in good condition and free from wear the following points have to be taken into account* To keep the gears in good condition progressive loading of gears is a best way.* decline in load variation as it would reduce the rise of cavitation in the gears* Decreasing fatigue loading in gears to prevent surface fatigue wear.142) Speed Speed of gear is an important factor as it varies from one mechanical component to another and is an important factor for the working of the machine. The contention of the gears that are greatly influenced by the speed of gears are a) Temperature Temperature is a factor which is greatly influenced by the speed of the gear. As the speed of the gears increases the temperature between the gears also increases leading to more heat dissipation. Inorder to maintain the temperature between the gears we have to consider a good coolant and a good heat conducting surrounding medium.b) Friction coefficient The effect of speed on the friction coefficient comes into play especially in a lubricated circumstance, where this factor determines the hydrodynamic load carrying capacity. At very low speed of the gears there is a chance for the stick-slip phenomenon due to the variation in friction coefficient. 143) Relative motion The relative motion involves motions like sliding, rolling, spinning and bouncing. These motion can decrease the performance of the gear and also can cause wear in the gear. The use of correct material, lubricant and designing the gear correctly can increase the performance of the gear and also give longer life to the gear. 14) Environment Environment can cause a decrease in performance o f the gear. This is caused by the defilement of the lubricant and also due to the chemical reaction of the lubricant with the gear metals. 15) Product (PxV) Here the quantity of heat generated by friction is cypher from the energy at the contact which is given by the equation E = QVf (where Q = load applied to the contact, V = displacement velocity, f = friction coefficient). Here the term PxV is used as a reference to estimate the check conditions for materials such as polymers, solid lubricants, self lubricating sintered materials etc. This in turn can be used as a ass for the selection and comparison of materials. Thus we are able to know the maximum PxV for certain materials and us them for the production of gears. 146) Temperature Temperature has a major effect on the contact zone of the 2 surfaces of a gear. The temperature increase in the tooth of the gear can cause geometric distortion or loss of headway in the tooth. It can also cause an increase in the coefficient of f riction and wear to the gear. Temperature can also cause deterioration in the mechanical properties of the materials and change the properties of the lubricants. An increase in the interfacial bonds is also caused which lead to a chemical reaction between the materials. 14Conclusion Thus the audit of gears using the tribological factors such as material, surface, lubrication and operating conditions was conducted. It is found that gears are useful in most of the mechanical applications and also have a lot of properties that are to be taken care of while the operation of the gear. In todays world, a lot of materials are available for the manufacture of gears. These materials can only be used in different conditions and have their own advantages and disadvantages. So in future a much modern material with zero wearing property and that provides longer life to the gears have to be developed. In the case of surfaces of gears smooth finished gears are already been produced these days. A s urface with normal surface texture and conformity will provide smoother running of gears in future. A lots of lubricants are available in todays world. In future a more advanced lubricant can be developed that can reduce wearing of gears completely and also attention to increase the performance of gears to the fullest. All gears today are developed for playing at a particular load and temperature above which the gear can get damaged. So in future gears have to be developed that can operate at maximum temperature and load so that wear of gears due to these characteristics can be reduced to minimum.References1 J.A. Williams, Oxford Science Publications, OUP, 1994, pp.1.2 Coy, J.J., Townsend, P.D. and Zaretsky, E.V., Gearing, NASA RP-1152, declination 1985.3 Gear Materials, Ashoka Group online.Accessed on sixth December,2009. uncommitted from http//www.gearshub.com/gear-materials.htmlselection4 Gearology, capital of Massachusetts Gear online.Accessed on 2nd December,2009. Available from http//www.bostongear.com/training/gearology.asp5 Gear Lubrication online.Accessed on 4thDecember,2009. Available from http//www.roymech.co.uk/Useful_Tables/Drive/Gear_lubrication.html6 Lawrence G. Ludwig, Jr., Schaeffer Manufacturing Company, Lubrication Selection for Enclosed Gear Drives.Machinery Lubrication. January 20057 Gear Types, Engineers ring online.Accessed on 4th December,2009. Available from http//www.engineersedge.com/gears/gear_types.htm8 Precision Gears,Inc online. Accessed on 4th December,2009. Available from www.precisiongears.com9 Gears,Monarch Bearing online. Accessed on 4th December,2009. Available from http//www.monarchbearing.com/gears.html10 Surface Finish online.Accessed on sixth December,2009.Available from http//www.mfg.mtu.edu/cyberman/quality/sfinish/index.html11 Surface Texture Definition online.Accessed on 6th December,2009.Available from http//www.toolingu.com/definition-350140-22499-surface-texture.html12 Gear Systems A Tribological Review on line.Accessed on 6th December,2009. Available from http//www.chunbotech.co.kr/techinform/ti-13.pdf13 Viscosity online.Accessed on 6th December,2009.Available from http//www.princeton.edu/gasdyn/Research/T-C_Research_Folder/Viscosity_def.html14 Neale.M.J, Polak.T.A., Priest.M, Handbook of Surface Treatments and Coatings, Professional design Publishing Limited London and Bury St Edmunds,UK,2003,pp. 24-27.15 Gear Failuresonline.Accessed on 6th December,2009. Available from http//www.nptel.iitm.ac.in/courses/IIT-MADRAS/Machine_Design_II/pdf/2_7.pdf
Tuesday, April 2, 2019
Analysing the history of human relations movement
Analysing the history of serviceman transaction move manpowertThis denomination result analyse the human dealings movement from when and how it was formed to its grandeur in oversight structure forthwith. It leave include relevant randomness almost classical and scientific vigilance providing an example of an administration today. It will conclude with whether classical and scientific caution has been eradicated by the human relations movement.To begin with the human relations movement focuses on the environment and conditions in which employees are expected to represent the attitude and behaviour within the study the social relations between employees and managers and how satisfied the employee is in the workplace. All these factors tidy sum be motivators for employees to improve their stemma performance.The human relations movement gibe to Mullins (2002, p903) can be defined asA focusing set out based on the consideration of and direction to the social factors at work and the behaviour of employees within an organisation and the satisfaction of individuals needs by means of free radicals at work.Elton mayonnaise was the founder of the human relations movement which occurred during the 1920s and 1930s. The persuasion for the human relations movement came from conducting a series of experiments which became kn utilize magnificently as the Hawthorne studies, this was created as a result of these experiments and their findings.As a Harvard professor, Elton Mayo was employed by the Hawthorne plant of the American Western Electric club in Chicago because of the low productivity of workers which took place between 1927 and 1932. on that point were four stages to the Hawthorne experiments the illumination experiments, the relay assembly test room, the interviewing programme and the edge wiring observation room. During the illumination experiment stage lighting was use as a factor to analyse the productivity of the staff. The employees wer e arranged into cardinal groups one of which was a verify group and the opposite an experimental group. The control group had the same amount of lighting throughout whereas the experimental group had lighting constantly changing. In both groups productivity increased in time when lighting conditions became poor. As the results were inconclusive other experiments were arranged on factors other than the changes in working conditions. The relay assembly test room was the following stage in which six women workers were assessed. Here they changed working hours, lunch quantify and rests. Their observer was also using a friendly approach, abridge wording to the employees and their complaints. The work increased again and this is when Mayo recognised that it was the fact that they were given attention and noticed by anxiety that the productivity increased. A crucial break out in the Hawthorne experiments was the interviewing programme which assessed how the workers felt towards their supervisors. They used a non-directive approach and interviewers would listen in a friendly non-judgemental manner. This found out more about the employees feelings and attitudes with more specific information about the management, supervision, company, working relations and evening the workers lives and views. These results showed that relationships with people have an effect on the workers attitudes which in turn affects the productivity. The banking company wiring observation room was another(prenominal) experiment that took place, where fourteen men were chosen to work in an observation room with working conditions that changed meagrely over six months or more. The group began to form their own organisation and rules with their own informal social relations.Mayos conclusion was that the changes had been made in denotation with the employees, and that this factor had been the determining influence on productivity, together with the fact that the employees had a good wo rking relationship with their supervisors. (Sutherland Canwell, 2004, p202-203)An example of an organisation that uses the human relations movement today is Google. They avoid bureaucracy with their employees and allow them to use their own initiative. The managers work with the employees to create ideas which they find relevant and work on projects which they cypher are of importance. They employ people who want to succeed and therefore will work to the best of their ability to make Google a success allowing them the woof to make their own changes in set out to feel more motivated. The employees cypher forward to the social aspects of the job and sharing ideas, they also get the eudaemonia of good quality food and services such as massages.The human relations movement conflicted with Frederick Winslow Taylors scientific management theory since Mayo believed that there must be other ways to motivate workers other than unforgiving working procedures, financial incentives and scientifically timed tasks. There was a breakthrough in scientific management in 1911within the peak of the industrial mutation when Taylor published The Principles of scientific management which described the four principles of Taylors theory. These were that jobs should be disconnected down into different parts workers should be prepare and scientifically selected management should co-operate with employees to make sure the method is reinforced and there should be relate division of work between both managers and employees.The principle object of management should be to secure the maximum prosperity for the employer (the development of every wooden leg of the business to its highest state of excellence), coupled with the maximum prosperity for each employee (Taylor, as quoted in Boddy Paton, 1998, p48)The main reason for scientific management was to introduce a sense of control and order within the working environment. Productivity took long-acting because parts were being produced individually. This also meant that unskilled workers had the ability to do jobs when trained correctly by managers. Taylor believed that employees were lazy and the only way to motivate them was through financial incentives. This theory was followed by three more theorists Frank and Lilian Gilbreth along with Henry Gantt. This is still alive today and is used as a management structure in some industries. An example of where scientific management is used today is in call centres. The employees are regularly check up on by their supervisors in order to motivate them to give a good standard of service. They record and listen to their employees conversations in order to keep them under control. The employees are also given a primary wage and commission on every sale they make they get bonuses for meeting daily or weekly targets.Classical management is another earlier theory that was developed by Henri Fayol who was surviven as the fuck off of modern management. Fayol, (as quoted in G.A. Cole, 1996, P12) defined management as to forecast and plan, to organise, to command, to get up and to control. His theory consisted of 14 principles which were division of work so that employees knew their duties, effectiveness and state to give clear and reasonable instructions discipline to show authority and be firm with employees when necessary unity of command so that employees know their job unity of direction so companies have an understandable dodge subordination so that the employees put their job responsibilities first remuneration so that employees get paid a fair wage centralisation so that the organisation has a main control area scalar range meaning employees know their job positions order so that the company is nonionic equity to provide equal opportunities stability of personnel to provide employees with job security initiative so that employees dont constantly need to be told what to do by management and espirit de corps where employees work as a team to show company spirit. An example of where classical management is used today is Costco, a wholesale warehouse chain selling merchandise at lower prices for purchase by businesses. The CEO Jim Sinegal works on the sell floor with the employees, running the business and paying employees 50 percent more than competitors contributing even more for health benefits. The businesses earnings grow at a faster pace than its top competitors showing that classical management is still effective.Even though the human relations movement is the management structure most common in todays industries it has not eradicated classical and scientific management as there are some world renowned companies which use them today and have become successful in doing so.
Divorces Development And Influence On Modern Society History Essay
Divorces Development And bewitch On Modern Society History EssayOur strength to take a crap and be part of enduring and spiritednesslong lasting families is a primary human necessity, and a need every champion tries to fulfill. However, transplants in time lead to changes in family structures as thoroughly as in family principles. This essay will polish the relatively newly reality of disarticulate as a ethnical phenomenon and will make an attempt to explain its effect on raw western golf club. Firstly, it will do so by explaining the recent rising in divorcement through researching how the change from pre-industrial, rural society to redbrick, industrial society take to a change in family ties and personal well-disposed relationships Hllinger and Haller 103. Secondly, this newsprint will explain the historical development of divorce jurisdictions. Lastly, this paper will examine the connection between the spread out of individual(a)ity and the revolt in divorce .As time progresses, level(p)ts occur that will lead to changes in civilization. The nigh recent, major change that took place in history was the world(prenominal) transformation brought on by the industrial gyration, which began in the eighteenth century. The Industrial Revolution resulted in ex gosive changes in society and started to form how it is today. Since these changes occurred in a rapid and extreme manner, traditional rules were no long fitting to be applied in this renewed world. For obiter dictum, technological inventions were not lone(prenominal) the main itemor in making the Industrial Revolution affirmable they also enabled developments in science and rapidly increased mans knowledge of the sensual universe. The revolution transforming civilization threatened the existence of the dominant religion of Christianity. Foremost, ahead the industrialization, the church had adapted itself to the predominate rural economy. With the coming of the Industrial Revo lution this economy changed, for towns and cities were developing at speed. Due to the the vast rise in population during the Industrial Revolution, a brutal exploitation of labour became the new standard. The terrible working conditions, p all overty, and the deterioration of morals caused anger to grow towards the up-to-the-minute system and the Church, who failed to remedy the situation. This hithertotually lessened the work out of the Church. Over time, it even lead to a change of focus in society from the bodied social structure, based on family, it moved to the importance and development of the individual.In addition, technical inventions led to urbanization as well as it offered geographic mobility. In the function of industrialization, the consequenses of these aspects can be viewed through the change in family ties. Hllinger and Haller discuss, amongst other things, the impact of urbanization on kinship structure.In rural areas deal meet their relatives, especially th eir extended kin, more(prenominal) a great deal than do their fellow countrymen in urban areas. On the international level. this direction that the mettlesomeer the degree of urbanization of the respective countries, the larger the spatial surmount from relatives and the less frequent are contacts with kin. 112Thus, urbanization and the newly found ability to cover great ranges of land led people to live from outgrowth distance from their kin. Because of these developments, contacts with the extended family were reduced, while emotional bonds with the nuclear family strengthened Hllinger and Haller 103.Furthermore, other aspect that was introduced in modernized society was that the individuals social ties could now be shaped throughout his or her life. This newly found possibility even applied to scraggyst friends and, more importantly, to kin. No more are relationships toward close kin necessarily seen as a life-long commitment Hllinger and Haller 103. In most occidental na tions, over one-third of all labor unions ends in dissolvement Hllinger and Haller 103. It can be said that this important change in family structure is in fact the norm in todays society. In conclusion, the changes in economic innovation face to go hand in hand with the variation in levels of social ties with kin Hllinger and Haller 110, just as the loosening of family ties seems to coinside with the rise of divorce.As has been discussed in the previous paragraphs, a new social structure arose as a result of the Industrial Revolution. When focussing on divorce, it can thus be said that the concept is a relatively recent phenomenon. Divorce has neer been as extensive in modern Western society as it has become in current times Phillips ix. Additionally, just as society did, the legal philosophy had to undergo a transformation in most countries as well. Since England was the first to feel the effects of the Industrial Revolution, this country will be used to exemplify the developm ent in divorce jurisdiction. Until the mid-nineteenth century, the English truth mostly took the Christian standpoint on marriage on as a rule, defining it as a lifelong lasting joint and leaving little room for the option of dissolvement. Nevertheless, a growth in demand for divorce during the Industrial Revolution can be seen in the table on the next page. In this table, the dissolution of individual marriages in England by semiprivate Act of Parliament is shown by a hebdomadary interval of ten years Phillips 65.The table clearly demonst grade the early rise in divorce as the Industrial Revolution progressed. However assuage uncommon, such divorces were evolving into regular occurrences Phillips 64. In this stage, divorce was save open to staminate artistocrats, for divorce was almost exclusively monopolized by men, and costs of the procedure were high Phillips 66. Additionally, the only acceptable premise for divorce was the wifes proven adultery.Despite these disadvantage s, the only legal itinerary by which a marriage could be single-minded in England remained parliamentary divorce until 1858, when the countrys first divorce law was implement Phillips 64. The 1858 Matrimonial Causes Act made divorce possible for all people, including women. Still, women who break on the premise of adultery not only had to prove their preserve unfaithfulness, only when had to prove additional wrongdoings as well, such as cruelty, incest or desertation for two years or more National Archives. In 1923, a private members bill facilitated the process for women to plead for divorce on grounds of adultery, although, it serene needed to be proved A Brief History of Divroce. A change in legislation occurred in 1937, when divorce was permitted on other grounds, for instance drunkenness, insanity, and desertation A Brief History of Divorce.Up until this time, divorce was still considered to be taboo, and a shameful process to undertake. However, over the next period, th e modernization of society and the developement in social structures in terms of individuality and eqaulity in gender in stages changed the view towards divorce and therefore called for a varied approach in the law concerning it. This resulted in the Divorce shed light on Act, which was passed in 1969. The Divorce Reform Act permitted divorce if the couple requesting it had been sepe regularised for more than two years, or for more than five years if the divorce was requested by only one spouse A Brief History of Divorce. This revision is considered to be a frontier in the law concerning divorce because a spouse no longer had to prove his or her partners fault a marriage could be fade away if it had broken down beyond repair A Brief History of Divorce. intimately importantly, the Divorce Reform Act created the basic structure of Englands divorce law today. Furthermore, it can be said that the regulation in divorce jurisdictions is near cogitate to the process of gender equal ity. In other words, the development in womens right can be linked back to the history of divorce laws.The increase in divorce lessened the taboo that used to check it, resulting in a shift of focus in society. When directing help to the European social structure, it can be said that the notions of family in different countries are overall quite similar. The divorce rates, however, are not. The divorce rates in various European countries are shown in the table on the next page Divorce Magazine.When examining the table and the differences in divorce rates, a consequence of results are quite striking. Firstly, the top deuce-ace European countries with the highest character of marriage ending in divorce are all Scandinavian countries. Secondly, the three most southern European countries -Portugal, Spain, and Italy- reside at the bottom of the list. As has been mentioned before, economic modernization and various degrees in social contacts seem to be closely linked Hllinger and Ha ller 110. Additionally, it can be said that the higher percentage of marriage ending in divorce in Northwestern and substitution Europe is not only an effect of industrial development but also of the endurance of particular preindustrial family structures Hllinger and Haller 110. Through this, the exeptionally low divorce rate of, for example, Italy can be explained.As is demonstrated in the table, only ten percent of all marriages in Italy end in dissolvement. When comparing Italys sociocultural history with present norms and traditions, it can be seen that the concept of strong family ties, which has thick social and cultural roots in this country, is an aspect of Italian life that is still of high importance today Hllinger and Haller 110. The powerful influence of the papistical Catholic Church, which beliefs concerning family principals do not permit divorce, has often been ascribed as a reason for that Hllinger and Haller 110. This influence seems to be stronger in Italy tha n in other southern European countries such as Spain and Portugal, whos sociocultural family traditions closely resemble those of Italy. However, it could be argued that the existence of the Vatican and Pope seem to keep Christianity more alive in Italy than in other countries.In contrast to the decreasing influence of the familial structure on modern society, the concept of individuality and non-kinship ties gained importance over time. In other words,over this century, the life course has become individualized. () Because individual lives in the past were more integrated with familial goals, many decisions today considered individual, such as starting work, leaving home, and getting married, were part of incorporated family timing strategies.Hareven 107-108.The development of individuality and thus the importance of friends in modern society can be seen in the table below. In this table, Hllinger and Haller present an overview of the expectations people have of those around them in emergency situations. The results from cardinal different Western countries tallied to show for which roles expectations were higher. For example, the highest percentage of people answered that they rely on their partner for instrumental as well as emotional assistance. It it raise to note, however, that friends hold the second highest place. In the preindustrial times, the results would show a greater percentage of reliance on family members. This graph helps to illustrate that the decrease in familial ties correlates with the rise in divorce.Additionally, the rise in divorce coinsides with the movement towards the bringing close together of marriage being a union between two people in love, rather than a union of convenience. In most Western societies, marriage is no longer prevailed by a difference in status or race. In this sense, divorce is now seen as a notion of freedom, just as marriage is. Thus, divorce paved the way for many other marital phenomenon and disertations from the traditional family structure, such as inter-racial marriages, homosexual marriages, cohabitation without marriage, single-parent adoption, and so on.In short, the Industrial Revolution altered society during the course of the eighteenth and nineteenth century. Urbanization, technical inventions, scientific discoveries, and the decrease of influence of the Church had great impact on the existing social structure and thus, on kinship ties. As a result, divorce became a regular occurence, which led to a development in divorce jurisductions. Nowadays, the European concepts of family are slackly similar, while the divorce rates are not. The existence of lower divorce rates can be explained by a higher influence of Christianity in combination with deeply embedded sociocultural family traditions. Over time, as family ties loosened, non-kinship ties have gained importance. This rise in individuality is also closely linked to the rise in divorce. On the whole, divorce smoothed th e path for the word meaning and legal recognition of various other matrimonial situations as well as other options that differ from the traditional notion of family.
Monday, April 1, 2019
A SWOT and PESTEL Analysis of EasyJet
A bring up and PESTEL Analysis of EasyJet1. Introduction and fibA successful example of a europiuman no frills lineline railway line is easyJet. Stelios Haji-Ioannou (Greek) founded the company in 1995. It is based on the low- woo, no-frills(prenominal) model of the US toter S offhwest. The concept of easyJet is based on the belief that demands for short-haul behavior get off is price elastic. That means, if prices for flights argon be reduced, more than people ordain fly. tradition entirelyy respiratory tract concepts be based on the assumption that nimbusway trading grows in line with the economy and that cutting prices will unless hold out to a decrease in revenues. With the introduction of the no-nonsense concept to the European securities industriousness, after its deregulation in 1992, easyJet has proven this theory wrong and goes from military capability to strength by actually change magnitude the size of the martplace and more recently by taking away passengers from the majors (see www.easyjet.com for passenger figures, financial data and employee statistics). Today, it offers 125 routes from 39 European Airports (see www.easyjet.com for route launch dates), with Luton, Liverpool, Geneva, capital of The Netherlands as base airports1and is operating 72 aircrafts (November 2003).November 1995 easyJet starts flights from Luton to Glasgow and Edinburgh with to leased Boeing 737-300 with a subject matter of 148 seats at a price of 29 genius way. put argon being sold over teleph i reservation dodge merely. In 1996 easyJet takes deli very(prenominal) of its out growing wholly owned aircraft and goes international with first services to Amsterdam from Luton. One year later easyJet launches its website, easyjet.com which will from 1998 forrader tune an integral lot of the blood line concept (and which provides for close to 90% of the bookings today2). In August 2002 easyJet leads its communicate and routes by acquiring Br itish Airways low-priced subsidiary Go. In October 2002 the flight path signs a deal to acquire 120 Airbus, which will facilitate the airlines ongoing growth strategy. Up until now, one of the cornerstones of the easyJets low- toll model has been to operate a single aircraft instance give which so far has been the Boeing 737 series be pretend uniformity means efficiencies in pur begeting, aid and operating costs. yet, easyJets sore deal with Airbus is being viewed by the company as stunning as the additional costs, which incur through the bracing type of aircraft atomic number 18 far outweighed by the financial benefits of this deal.easyJet argues that both Boeing and Airbus aircraft have slackly similar characteristics be situations that a wider aisle on A319 will collide with it quicker to embark and disembark, that it has an extra seat on board (150 vs. 149) and that boilersuit the A319 will humble costs by about10% compared to the certain miscellany of aircra ft, which will contri ande to lower ticket fares.( bet cecal appendage 1 for Stelios Haji-Iannous different easyGroup enterprises).2. The Mission Statement of easyJetTo provide our customers with safe, good measure, point-to-point air services. To heart and soul and to offer a consistent and reliable product and fares appealing to blank and parentage markets on a range of European routes. To achieve this will develop our people and establish lasting relationship (see www.easyjet.com)The basis of an organisations commission instruction should answer the question What avocation is the company in? easyJet is doing this by stating that it provides point-to-point air services to its customers. That clearly underlines that easyJet is not in the people or food business, neither in the service business as such, only when in the mass-transportation business, and as such its model is based on cost efficiency of the mass-transportation business. Moreover, it reflects several decision s about what kind of air service easyJet wants to provide. Evidently, its heighten is on European routes, targeting business and leisure travellers a give care. Furthermore, it aims to offer safe, good value transportation. easyJets mission statement similarly gives information on the How to get in that respect? by place emphasis on its people and suppliers. What is missing from the statement is the importance of the customers point of view, which could be expressed by saying, for instance, we want to be recognised as.. Also, as the mission statement is the bedrock for the marketing plan it should be more quantifiable, as to how frequently market apportion easyJet aims to gain in the future, for example.3. Competitive AnalysisIn bon ton to go bad the airline diligence in detail, it is useful to apply Porters five militant forces.The nemesis of substitutesMinimal threat from former(a) modes of transport like train and car on domestic routes. Usually the time and cost impr ovement of the affordable carriers far outweigh the appendd comfort and flexibility of trains or cars (e.g. on the route Luton/London to Glasgow a train takes round 6 hours and costs about 80 while a easyJet plane takes but one hour and costs around 29).On international routes distances are usually too prominent for car or train to be an alternative to air travel, expect maybe from London to Paris, which dejection be reached by Euro Star.The threat of new entrantsHigh capital requirements negate threat to some extent. easyJet was started with a loan of 5 million, with 2 leased aircraft, but required a 50million investment raised by debt and equity in year two to speed enlargement and buy 4 new planes.The UK low-cost market is quite mature in comparison to the succour of Europe and easyJet, as the elephantinegest operator has quite a comfortable position. However, expansion into new European markets might prove more difficult as established cash strong holiday firms like T UI are saddle horse up their own low-cost operations (see information about Hapag Lloyd Express, www.hlx.com) lack of take-off and landing slots makes it difficult for new carriers to find suitable airports.Loss draw is required in order to join the low cost market.The place of suppliersThe price of aviation fuel is directly related to the cost of oil, as an individual company easyJet does not have the queen to alter this. sheet manufacturers are concentrated in the industry, with Boeing and Airbus providing the majority of commercial planes and with easyJet operating one type of aircraft until recently. easyJets deal with airbus however shows that favourable agreements can still be reached. The dependence on spare parts from one manufacturer could pose a riskiness.The more easyJet expands the more power it will posses over its suppliersThe power of buyersBuyer power within the airline industry and especially the low-cost market is relatively strong, as customers will much s hop around for the better price, particularly with the dependence that the low cost airline has on meshwork sales. Price discrepancies can be easily found and apply by the consumer, meaning that the operator must make a perpetual check on prices.Need for customer loyalty because of low teddy costsCustomers have the Civil Aviation Authority (CAA) on their side which provides1. protection against the consequence of travel organiser failure for people who buy package holidays, charter flights and discounted scheduled air tickets and2. licenses airlines and ensures compliance with requirements of European and UK legislating relating to financial resources, liability and insurance of airlines.3Rivalry among existing firmsRyan air, BMIbaby, MyTravelLite and Buzz are major competitors of easyJet in the UK. Virgin Express, Hapag Lloyd Express, Germanwings and Air Berlin already are or might become competitors in the light of future expansion plans. Ryanair is the nevertheless one of t hese so far to have succeeded and shown a continuous every year profit (see appendix 2 for financial data).A growing reduce of tour operators (like Thomas Cook and TUI) are selling air only scheduled seats to reduced prices4.British Airways and other traditional carriers out of the UK are competitors as well but on a lower scale as they target different market segments (see appendix 3 for more detail).4. market MixPriceLow price is a key element of the brand.Uses differential pricing off-peak travelling and booking in advance makes a ticket less expensive.Discounts for tickets booked online.Productno-frills, point-to-point air servicesalso car hire on its website (use of the Internet for bundle up products) and links to other easyGroup websites (see appendix 1 for other easyGroup enterprises).Place/ dispersalInternet booking system (over 90% of bookings).Telephone reservation system. advanceHighlights its number one position among Europes low-cost airlines (advertising strap lin e size of it matters, slogan the webs favourite airline)Advocates internal marketing, creative work done in-house.No Bullshit approach (Stelios), humorous, attention-catching campaigns (e.g. the giving away of free tickets on Gos world-class flight and Stelios protesting in a orange boiler suit against an increase of airport fees at Luton in a branch of Barclays bank which owns the airport).5. SWOT Analysis5.1. Internal AnalysisStrengthsImage, differentiation on price and brand.Is financially successful.Is being seen as an innovative and flexible organisation.Has a strong e-business.Is part of the consortium that has been awarded to run UKs air traffic manoeuvre system (NATS).WeaknessesHas no customer retention policyHas little or no screen background outside of Europe.Lack of service, flexibility and business focus (such as snitch flyer programmes e.g.) make the low-cost model unappealing for most business travellers.The two drivers of growth, the focus on price and the focus on doohickey (frequent flights, few connections, more nearby airports e.g.) are reaching their natural limits. distinction from there remains to be difficult.easyJets own success makes it difficult to enkindle and train staff quickly enough.5.2 External AnalysisOpportunitiesExperts predict great potential for future growth in the next years (see appendix 4).The current recession is favourable as people and businesses are more cost-conscious.More full-service airlines may withdraw from the regional market to focus on more profitable long-haul routes leaving the market to the low-cost operators.The short-breaks market, an important market for easyJet grows more rapidly than the UK travel market as a intact5.Reduced aircraft pricesThreatsDifficulties to expand as viable new routes from London are scarce.Competition is seeming to intensify, given the saturated market and the shortage of other options6.Increased competition is possible to lead to greater difficulties in demanding incentives from communities, like the very low fees easyJet received at Luton7.Companies cut on business travel in times of economic downturn and because of new time-consuming shelter measures travel substitutes like videoconferencing are introduced8.6. Situational AnalysiseasyJet seems to be positioned very well with experts predicting excellent growth opportunities for the low cost-sector. Given the saturated market and the shortage of other options in the UK, competition is likely to intensify needfully followed by consolidation, an early sign of which is easyJets purchase of GO. The UK market offers little growth opportunity, therefore concentration will be on the continental market, a step forward in this direction is setting up a major new base at Berlin, with flights from 11 European cities9, and perchance as well on Eastern Europe. Focus remains on pricing Strategy and expansion of its route network. Promotion require to bow people that it is safe to flyand establish e asyJet as Europes largest low-cost carrier (as easyJet is already doing in its advertisement Size matters)7. PEST Analysis Marketing envisionPEST analysis for easyJet for the next 5 yearsThe sideline factors are likely to have an influence on the airline industry and should therefore be taken into account when formulating a Marketing Plan for easyJet.Politico-legal factorsThreat of war in the Middle EastThe Air Miles plan is not considered as a taxable perk by the presidency in the way that company cars are taxed which may change to stop easyJet to compete on more equal grounds with the likes of BA.A EU east-enlargement may provide access to viable, new markets.Economic factorsLikelihood of increasing fuel costs, congestion and other environmental restrictions, as well as the prospect of high security and insurance costs to reflect the risk of terrorism.As the recession is likely to last for some more time, business travellers will keep an eye on their travel expenses.Globali sation should go along to boost traffic in the long-term.The introduction of the single currency in Europe is likely to bring more business to easyJet as Europe becomes more integrated.Socio-cultural factorsTo win over the French and German ordinarys might cause problems as there appears still to be a general faltering to use credit cards over the phone and Internet10.The public are general quite friendly to the prospect of cheap flights. However they may feel begrudged where they see promotions found in newspapers where flight are for 10 only to find that the actual cost is much higher for the particular time or day they wish to fly on. proficient factorsA key cut back will be the extent to which technical advancements such as the use of the Internet on distribution and cost synergies from industry consolidation can offset upward pressures on prices and costs.easyJet has to keep track of technological developments in the field of e-commerce and aircraft manufacture in order t o gain a competitive advantage.8. Conclusion8.1 Strategic issues facing the airline industryThe face of aviation is gradually evolving. The long-standing problems of the industry in the form of large numbers of network carriers and substantial over- competency in many markets were exacerbated by the events of September 11th (see appendix 5 for a post-Sept. 11th overview). This is likely to pave the way for some acceleration in the process of airline restructuring and consolidation. Experts believe that there is not room for the current multitude of carriers in Europe, and that these will eventually be whittled down to three or intravenous feeding major airlines, with the others absorbed or restructured to focus more on regional traffic. This also represents an opportunity for no-frills carriers to increase their market share. Along with this, some restructuring of the industrys complex and outdated regulatory system will be required.In the longer term, trend growth may itself slow gradually as the big air travel markets mature. In addition, falling yields, which have boosted air travel growth in the past, cannot be relied upon to persist, at least at the rate they have for the past decade or so. If cost trends are less favourable for example because of increasing fuel costs, congestion and other environmental restrictions, as well as the prospect of higher security and insurance costs to reflect the risks of terrorism the scope for lower yields would be less, and this might reduce future growth trends. A key issue will be the extent to which favourable cost trends such as the impact of the Internet on distribution costs and cost synergies from industry consolidation can offset these upward pressures on prices and costs. The full-service airlines, saddled with big networks and strongly unionised workforces, cannot easily embrace the management strategies of the no-frills airlines. Moreover, their scope for defensive mergers is limited by competition poli cy. The ability of international airlines to expand is limited by ownership restrictions (In the US foreigners cannot own more than 25% of a national airline, in the EU the restriction is 49%11).The no-frills market within Europe is immature relative to that of the US. Thesector accounts for only around 5% of all intra European capacity, though the shareis much higher in the UK domestic market and on services surrounded by the UK andEurope, closer to 20%. Further strong growth is expected over the next 2-3 years asnew operations start up, and new destinations are added to the existing carriersnetworks. However as the UK market becomes saturated, these carriers are likely tofocus their development at continental European hubs. The experience of the US market suggests that deregulation will be followed by industry consolidation. So far there has been limited progress in this direction but many are viewing the current crisis as the catalyst inevitable to completely restructure the E uropean airline industry . In the US the industry has consolidated into seven major carriers, which carry over 80% of passenger traffic of US airlines. Europe is far more break up with the equivalent figure for the seven European majors at only 47%12.8.2 easyJets FutureeasyJet has to consider whether it should respond to new entrants by give niche-segments or by competing aggressively on price, routes and service in an flack to drive the entrant out of the market. To make the strategic decision market research on the size of different combinations of pricing and service is needed. easyJet also needfully to know how much it costs the competitor to serve, and how much capacity the competitor has for, every route in question. Finally, the new entrants competitive objectives are of relevance to anticipate how it would respond to any strategic moves easyJet might make. By obtaining these information residual uncertainty would be limited, and the incumbent airline would be able to bui ld a confident business case around its strategy13. It is advisable that easyJet targets mainly leisure travellers as business often demand frequent flights to a wide range of destinations, seek feel service and frequent flyer programmes, and are willing to pay a premium for these benefits. Also, trying to appeal to widely different customer needs runs counter to the overall trend in service industries, in which characteristic approaches, tailored to different customers, have generally come to dominate14. No real opportunity offers the long-haul business as it is very different, both technically and in customer needs, to short-haul travel. easyJet should continue to focus on price and attempt to connect the dots in its network, which cost less than opening new cities. Thereby, it needs to make sure that a growth in its network and fleet does not lead to higher operating costs. It should also consider putting more emphasis on direct marketing by e.g. introducing a customer retentio n scheme. To differentiate its brand further on promotional lines, easyJet could introduce a CRM (cause related marketing) scheme, developing a reputation for being a caring airline, e.g. by selling shares in forest suffice programmes over its website, collecting foreign currency on flights for charity etc., thereby giving its passengers a sense of psychological comfort and well-being15when they postulate to fly with easyJet. Overall, easyJet has to develop a realistic and accurate assessment of the market-niche to be served. A relentless commitment to quality service and cost control is as important as the discipline to establish a growth plan (see www.easyJet.com for easyJet product life cycle and marketing strategy).(Word count 3,144)Appendices supplement 1Under the easy brand Stelios Haji-Iannou has furthermore established and Internet car rental service (easyRentacar), a chain of Internet cafes (easyEverything), a financial services site (easyMoney), a portal site for bargain s on the net (easyValue) and a free e-mail service (easy.com). In all his ventures he is using yield management to extract the ideal shore from each customer16and keep costs down. Furthermore, yield management can help to better use price in the marketing mix to best reach the most customers17. However, there are no cross-shareholdings surrounded by easyJet and these other easyGroup companies. easyJey operates independently from the other companies although some cross-marketing agreements do exist. Also, results of the non-airline businesses have been mixed as they have lost 75m in three years18. vermiform appendix 2Profit for RyanairApril September 2002 Year-on-year increase151m (96m) 71%Source Tran, M. (2002)19See http//www.ryanair.com/download/morganjune.pdf for actual data.Appendix 3Compare Airline avocation Data (Europe) Air Transport World http//www.atwonline.com/Pdf/worldairlinereport_2002.pdfAppendix 4The airline market is currently being re-shaped by the expansion of existing low-cost airlines. It has been estimated that they will expand their European market share from 5% to 25% by 2010, establishing themselves on a long-term basis.(Source International Travel password (2003), available on http//www.internettravelnews.com/article/20223 Friday, 28th November 2003)Low-cost airlines are gear wheel up to take large chunks out of their rivals. In a decade, low-cost airlines may be the dominant form of air travel in Europe. . In Europe, no-frills travel accounts for only 5% of European air travel, but it is likely to grow to claim a 12-15% share in the next decade.(Source BBC News (2002), available on http//news.bbc.co.uk/1/hi/business/2038192.stm Friday, 28th November 2003)
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